Donatos Pizza

Reviews

• MD

  Melody Rose Dreher

  today
  4.0
  I love donatos but this location is soo slow and the food is sometimes off, undercooked or burnt..
• GW

  Gabby Wiseman

  Oct 12, 2025
  2.0
  thought to give it a try even after the low reviews- don’t recommend. always great food but they need to work on their communication. ended up getting there 20 mins after order was supposed to be done and was there for an hour after they tried getting the simple order right. in the end they got it right but shouldn’t have been that difficult!
• SB

  Summer Boyer

  Sep 27, 2025
  5.0
  Always a great experience. I order online and pick up through drive thru. Our orders are always accurate and the drive thru staff are friendly and quick.
• CW

  Clayton Waites

  Sep 11, 2025
  1.0
  You get what you pay for, and I'm taking about what you pay employees. Ordered online, ETA for order was 15mins after order. Due to traffic and a long post office visit I arrived 12 minutes after the promise time, 27 minutes from order time. After waiting two minutes at the drive through to be greeted I drove around the building again. After waiting 2 more minutes, now 31 minutes after ordering, the employee finally greeted me and told me that they had to fire the pizzas. I ordered a cheese and a pepperoni, he said an additional 7 minutes for the firing, indicating the pizzas were already prepped, just not fired, clearly meaning that our order had gone unnoticed for now 31 minutes, and only upon arriving to pick it up we're the employees made aware they had an order. This was the first ticket of the day. I get it. People hate their jobs and they are paid very poorly, but still I just ask that you actually do the job you claim to do and are asked to do. There were many employees present, at least 4. Two of them walking around on a cellphone and two of them appearing to have just finished eating a meal or snack. Waiting 38 minutes for two medium pizzas and a salad is unacceptable in the QSR industry. I like Donatos pizza and will continue to buy it, just not from this location. Unless I'm prepared to wait close to 45 minutes for an order.
• KM

  Ken Martin

  Sep 5, 2025
  1.0
  Twice the AI operator forgot my order. When I got to the pickup window they had never received it! The AI intelligence was horrible too… I gave them my name and it thought I said: “the tenth of march” The AI argued with me and wouldn’t correct my name, saying “That is the information you provided.”