Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
418 reviews
5 stars
191
4 stars
71
3 stars
42
2 stars
36
1 star
78
What are people saying?
AI-generated from customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.
Food Quality
While some customers praised the pizza and subs, many noted a decline in food quality and inconsistency in orders.
Delivery Issues
Multiple customers experienced significant delays and problems with delivery, including orders being canceled or incomplete.
Management
Feedback indicated that management was often unhelpful or dismissive, contributing to customer dissatisfaction.
Atmosphere
Some reviews mentioned a clean environment and friendly staff, but others reported a negative atmosphere due to poor service.
- LMLinda M2 days ago1.0Pizza has no sauce. Not good at all.
- ACAustin CarterOct 24, 20251.0Sat waiting at the window with multiple people sitting there and being ignored. The people could at least try caring about the job.
- CHCarmela HinesOct 7, 20251.0I ordered extra cheese and extra sauce. It was $16 for a 7 inch to be delivered. OK cool it’s very good. However, I didn’t know there would be so much extra sauce that it was inedible. When I pick it up, it just falls apart and sauce falls everywhere. The edges were also too crispy for my liking
- JJJasonSep 27, 20251.0Ordered through the website. Waited 2hrs. Told me it never went through. The kid on the phone hungup on me twice and the manager didnt have a clue. Most incompetent employees and staff. If you want your time wasted, this is your place to go.
- HHHarold HuffSep 27, 20251.0Placed a delivery order and was given delivery time 742 pm then 815pm then I call and got hung up on so it's my last time with donatos.