Business Details
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From new Jeep SUVs to used Ram trucks and more, Don White’s Timonium Chrysler Dodge Jeep Ram has it all. Stop in to finance a new Ram 1500 or browse Jeep Grand Cherokee models for sale and discover which vehicle you like best. When you visit our Chrysler dealer in Cockeysville, MD, you’ll find it’s easy to apply for an auto loan or get Dodge service. Discover the Don White’s Difference and visit us today!
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Don White's Timonium Chrysler Dodge Jeep Ram
10300 York Road, Cockeysville, MD
21030, United States
Hours
Reviews
4.3
894 reviews
5 stars
667
4 stars
55
3 stars
26
2 stars
26
1 star
120
What are people saying?
AI-generated from customer reviews
Customer Service
Overall, customers praised the friendly and professional staff, particularly highlighting service advisors like James and Jessica for their helpfulness and communication.
Service Quality
Many reviews noted that the service was completed efficiently and correctly, with several customers expressing satisfaction with the repairs and maintenance performed on their vehicles.
Communication Issues
Some customers reported poor communication regarding service updates and appointment scheduling, leading to frustration and dissatisfaction.
Sales Experience
Customers had positive experiences during the car buying process, citing knowledgeable sales staff and a seamless transaction.
Waiting Area
The waiting area received mixed feedback, with some customers appreciating the cleanliness and comfort, while others noted a lack of amenities compared to other dealerships.
- KMKevin MooneyOct 31, 20255.0Great dealership with lots of inventory and the people are great.
- DLDerek LoveOct 25, 20251.0My service advisor was JESSICA. I had recently had a $4k repair for a blown head gasket for my 2018 Jeep Grand Cherokee. 90days later I again began loosing coolant and upon returning it to JESSICA was told I need a new water pump. When I got back to her the next day a Saturday I researched the repair and also wanted the serpentine belt replaced and the thermostat. She told me she'd have to adjust my estimate and email it to me that night. No email. Monday I called, she was off. Tuesday I called, she told me she was very busy she'd send the email. No email. I called Wednesday, an associate said she was busy with another customer and would call me back. It has now been a full week and I have not heard back at all from JESSICA! Very unprofessional and sadly another expense to have it evaluated elsewhere before it can be repaired. Thanks for nothing!!!!
- EGEmily GussOct 9, 20253.0Brought car in for safety recall & oil change. They told me 2 hrs but took 3 while I waited in "lounge" (grouping of chairs). Tried to get me to pay for services I didn't want & were not in my owners manual. I hate knowing they are trying to swindle more $$ out of you (I've had other dealerships do this as well). It makes me not trust them & the work they supposedly did on my car. Customer service was ok. Just average. No free drinks or snacks offered like at other dealers (just vending machines)
- CJChris JewellSep 27, 20255.0Today I purchased a new 2025 RAM 2500 BigHorn and traded my old truck from Don White’s CDJR in Timonium, the staff made the entire process seamless, I am highly satisfied with how today went. I will recommend anyone who is shopping for CDJR to visit Don White’s.
- ASAmanda SmithSep 16, 20251.0worst auto repair ever, I took my vehicle in for regular service, was told I need front and back pads and rotors, I got service done and have been hearing a squealing sound from my breaks ever since , after letting them attempt to fix the issue on three separate occasions I requested a refund was told that was not an option , beside the lack of knowledge to make a simple repair there customer service is garbage I left several voice mails to the owner who has yet to respond. the service manager is incompetent and as well as advisors and techs.