Every detail is awesome from the beauty of the smoky mountains view on the back of the resort overlooking the immaculate pool to the aesthetic of the resort interior which is really nice but feels more inviting and like home then most luxury hotels, the wonderful fresh food in the lobby, the friendly staff always willing to go above and beyond, the concierge making all trip planning easy and informative, Logan at the front desk who checked us in arranging everything we needed and giving us all the best options. We will be back
Stopped in on our way to Gatlinburg.. on a whim just to say I had been here. Extremely nice staff, valet gentleman named David was so pleasant. He gave us alot of information, which in turn, invited us to go inside for a look. We had no reservations but the front desk staff person, I think was Rhonda, was very helpful and found us a room along with 2 tickets for the park.
I've never been to such a gorgeous, clean and fun place like this. The food was awesome as well. The hotel, trolley, park, decorations, workers were phenomenal ! Yes the cinnamon bread was delicious from the Grist Mill.
We actually went back a few days later to experience the Harvest lights and stayed at the hotel again ! Wish we lived closer ! We can't wait to go back!
Best part of our vacation by a mile!
JR
Juniper Russo
Oct 19, 2025
This is a fantastic resort with clean rooms great views. Staff is attentive and kind and welcoming. The giant hot tub is to die for! The trolleys to Dollywood are convenient and the gift shops, kids’ activities, fitness center, fire pits, and indoor and outdoor pools mean that there’s plenty to do without leaving the resort.
This resort rating is a reflection of their restaurant “song & hearth”
Your restraint is scamming their staff with mandatory gratuity orders that make absolutely no sense. These charges are secretly added and billed before you are made aware of them.
10/7 I ordered a bottle of wine and was surprised when the $38 posted price suddenly became $55. I had to ask for an itemized receipt to understand why the sudden change in price. Get this, handing me a bottle to go is an auto 20% gratuity.. the reason when I asked the bartender was oh because it’s a to go order. In what world does me being forced to pay an employee a 20% tip when all they did was hand me a bottle of wine make any sense.
This was nothing more than theft by the employee and I will be disputing the charge with my credit card. Since this restraint represents the resort I would hope that you will take action against your employees that are blatantly stealing from your customers.
I haven't had a chance to stay here yet but I swung by to see about getting some cinnamon bread from the DM Pantry. Luckily, they had it available since the wait line at Dollywood was longer than most lines for the rides. Also grabbed a pepperoni pizza and a turkey Swiss melt. The pizza was really good but the melt was absolutely perfect and had me wanting more. The cinnamon bread loaf was offered as wrapped for travel or heated for immediate consumption which was very appreciated. Hoping to stay here soon bc the whole place looked great and had a fantastic ambiance.