Business Details
About
Pet Day CarePet ServicesPet Boarding ServicePet GroomerDog TrainerKennel
Our flagship DogServices location at 4800 Thalbro Street in Richmond, near the intersection of Staples Mill Road and Broad Street, caters to medium-size and larger dogs, averaging 35 pounds and up.
We have 20 lots for outdoor play including 1 large K9 grass lot, 6 paved, and 13 gravel lots. All lots have a shaded area and at least one platform for dogs that prefer to sit off of the ground (others will actually lay under them). On hot days we also have kiddie pools out for dogs to splash around and cool off in. Make sure you sign our pool waiver if you want your dog to have access to a pool! K9 grass is an artificial grass designed specifically for dogs.
We have a very large indoor playroom that is used for multiple things including dog training, playing fetch, and group play when outdoor conditions are not suitable for time outside (snow/ice on ground, intolerable heat index, etc.). We also have a separate room for senior dogs that tends to be quieter.
Location
Hours
Reviews
4.4
91 reviews
5 stars
72
4 stars
7
3 stars
2
2 stars0
1 star
10
- JJJenOct 4, 20255.0Cannot say enough amazing things about Big Dog Services. I searched for months to find a place for my Milo. The entire team has been kind, communicative and patient with both my dog and me. Finding a place in Richmond that takes a Pitbull is not as easy as you’d think. But they didn’t blink when Milo had his first day. The entire staff is phenomenal. 10/0
- ATAlex TSep 30, 20255.0Me and my pup LOVE DogServices! We’ve had great experiences at several of their locations but since he’s grown up we take the big boy to Big DogServices! The staff is so kind and helpful, they do a great job with grooming, and my dog always goes and leaves happy as a clam! Definitely check them out!
- VPVictoria ParkerSep 10, 20251.0I trusted this daycare with my 6-month-old puppy, Ramen, and it turned into a nightmare. They put her in the wrong play group with a much larger, high-energy dog, and she came home with a fractured leg. Instead of being honest about what happened, they lied to me. When they called me, they told me Ramen was “just being dramatic” because of her breed and that nothing was really wrong. The owner even massaged her leg, thinking that would help — when in reality, it was a fracture, and that likely made it worse. They rushed her to the vet themselves, and because of what they told the vet, she was not properly examined. She was sent home without an x-ray of the injured leg, which led to a misdiagnosis. For two weeks, my puppy suffered with an untreated fractured growth plate and inadequate pain medication. By the time I finally got her back in, the truth came out. She was re-x-rayed (and I was charged again), but the damage was already done. A year later, she is limping badly and now needs surgery that will cost between $5,000–$10,000 just to try to give her relief. This entire ordeal started because this daycare was not honest or competent with my dog’s care. Please learn from my experience and do not trust them with your pet. LET ME CLARIFY. The wrong part of her body got an x-ray.