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About
Hyundai DealerOil Change Service StationUsed Car DealerCar Leasing ServiceTruck DealerUsed Truck DealerCar DealerAuto Repair ShopAuto Parts Store
Welcome to Diehl Hyundai of Massillon, the premier destination for automotive excellence in Massillon. As a certified Hyundai dealer, we proudly offer an extensive range of new Hyundai models and meticulously inspected pre-owned vehicles. Our finance center is equipped to provide tailored loan and lease options with ease and transparency. Beyond sales, our skilled Hyundai technicians deliver top-tier maintenance and repairs, complemented by a comprehensive inventory of genuine parts. Experience the Diehl difference in Massillon for unparalleled vehicles and service.
Location
Hours
Reviews
4.7
907 reviews
5 stars
799
4 stars
36
3 stars10
2 stars8
1 star
54
What are people saying?
AI-generated from customer reviews
Sales Experience
Customers frequently praised the sales staff for being friendly, knowledgeable, and not pushy, making the car buying process enjoyable.
Customer Service
While many reviews highlighted excellent customer service, there were significant complaints regarding the service department's responsiveness and follow-up.
Service Issues
Several customers reported dissatisfaction with service repairs, including unresolved issues and poor communication regarding vehicle maintenance.
Overall Satisfaction
Many customers expressed high satisfaction with their vehicle purchases and the overall dealership experience, recommending Diehl Hyundai to others.
Financial Concerns
There were notable complaints about financial dealings, including issues with warranty refunds and perceived unethical practices.
- CHCarol Hinkel-Borbonus1 day ago5.0We had a very good experience with Matt and others at Diehl!! We will recommend Diehl to family and friends
- HFHeather Ford4 days ago5.0Hands down, BEST experience I've had going into a dealership and walking out with a gorgeous car!! From the very beginning it started with a call and spoke to Gavin. He exuded kindness and confidence throughout. The moment I walked in, he approached and handled me with such care, patience, knowledge and respect. He stayed well past closing time from making sure my phone was connected to being familiar with all the amenities on the car. Tristan the manager, was exceptional as well and made things happen, wow!! Those guys (also giving thanks to God) worked everything out for me and I couldnt be more happy with my car. So if you're on the fence or like me, never owned/leased a Hyundai - run, dont walk there. Ask for Gavin and he will take care of you like he did me. I've leased over 15 cars in my life and I've never had a young guy like him exemplify excellence. I'm proud to have a Hyundai and Hyundai should be proud to have him represent them. đź©·
- MVMike VellucciOct 30, 20255.0Aaron our salesperson was great! My wife and I liked him very much. He wasn’t pushy or trying to get us to buy a more expensive model. He knew we were looking at different brands of suvs and didn’t dissuade us from that. He was easy to talk to and was very knowledgeable about the different features on the Hyundai Tucson’s. I would recommend anyone to go see Aaron at Diehl Hyundai!!
- RHRichard HOct 23, 20255.0Gavin did nice job going over my new purchase and made sure I new how everything worked. I couldn't asked for a person. Sales manager did a great job with my purchase
- CMCarla MangleOct 23, 20255.0Aaron, Ryan and Tristan were wonderful while we worked through the process of supporting our daughter while she leased a vehicle. Diehls is a family atmosphere with a lot of support. Thanks.