Business Details
About
Pet Boarding ServiceDog TrainerPet Day CarePet GroomerKennel
DePAW Pet Resort is a daycare, training, grooming, education, and lodging facility located in Geneva, IL, a western suburb of Naperville and Chicago.
We have a spacious 16,000 sq ft indoor and 8,000 sq ft outdoor play area for our daycare guests, a variety of indoor enclosures for our overnight guests, and staff with over 60 years combined experience in the industry! Our daycare, lodging, and office staff are not only avid pet enthusiasts, but also certified in a variety of programs as well as members of professional pet industry organizations, such as Pet Tech, PackPro, Pack to Basics, Outstanding Pet Care, International Association of Canine Professionals, International Boarding and Pet Care Services Association, Association of Professional Dog Trainers Canine Good Citizen Certifications (Instructors, Testers), the Better Business Bureau, and the St Charles and Geneva Chambers of Commerce, and ASPCA, in addition to years of real-world experience in the pet care industry.
Location
Hours
Reviews
4.5
150 reviews
5 stars
120
4 stars
11
3 stars
3
2 stars
4
1 star
12
- CGCM GAbreuSep 28, 20255.0I took by yorkiepoo for nail trimming. They did a good job and it wasn't expensive like other places. They're very professionals.
- LCLauren CottierJun 3, 20255.0I picked up one of my clients from here. And I was very impressed. Clean space. Friendly staff.
- ACAna ContrerasAug 12, 20225.0We love DePaw! The trainers are knowledgeable and they have done wonders with our pup. Thank you to the awesome crew.
- AAAmanda AkermanOct 8, 20195.0I can not recommend this place highly enough. We were going away on vacation for 2 weeks and had to board 2 senior dogs, one of which had a couple of pretty severe medical conditions. They were so accommodating and had no problem taking them in. We were worried about our seniors having issues with daycare and over exerting themselves and they made the right call with their care and adapted their care to what was their best fit. They made all the right calls with our pups and took the best possible care of them. They even put up with me calling pretty often asking after the dogs and gave us updates as we needed them. If you're a pet obsessed parent like me, I definitely recommend DePAW.
Frequently Asked Questions About DePAW Pet Resort
What vaccinations does my dog need?
To keep our resort a safe and healthy place for dogs, we require vaccinations for rabies (1 or 3 year), distemper combo (1 or 3 year), Bordetella (every 6mo), and a negative fecal exam (every year). We highly recommend the canine influenza vaccination for all dogs but do require it for dogs who live farther than 15 miles from us. During active local outbreaks of canine influenza or leptospirosis, we may temporarily require these vaccinations, and will communicate these occurrences with our customers.
Are reservations required?
In order to keep our facility one of the safest in the area, we depend on having the right level of staffing for the number of dogs every day. For this reason, we do require reservations for all of our services.
How old does my dog need to be to attend DePAW?
Fully vaccinated dogs with a negative fecal result are able to attend DePAW and partake in the programs. Puppies between 10-16 weeks with Veterinary approval are the only exception to be able to partake in the NON Group activities without their rabies. However, all other vaccinations (a min 2 rounds of distemper), bordetella and a negative fecal result and requirements must be met. Check back in Winter of 2023 for progress on accepting Titers in the future, if possible.
Can I tour the facility?
We’d love to show you our resort! Please visit us any time during our operating hours and a staff member will guide you on a tour.
I’m nervous about boarding my pet. How do you keep the pets safe and healthy?
At DePAW Pet Resort, all staff members are specially trained to administer meds, conduct daily simple physical exams, and check on your furry family member multiple times daily to ensure they’re doing well and feeling loved, just like at home. Please talk to us about customizing the perfect stay for your pet when making your reservation.
I have multiple dogs, can they stay together?
Doggie siblings are welcome to lodge together in our large accommodations. Give us a call to get your fur family’s stay started.
Can you accommodate special needs pets?
DePAW can accommodate pets with many kinds of special needs. Please call us to discuss how we can accommodate your pet. We’ll consult with your pet’s veterinarian to determine if our resort is the best place for your pet to stay.
Can I bring my pet’s own food?
To keep your pet on the diet they’re accustomed to, we ask you please bring their usual food bagged and labeled per serving. We can also provide our house food for a small additional charge.
Can I bring my pet’s toys?
We have more than enough fun, safe toys to go around, and we sanitize them regularly. Please leave your pet’s toys at home.
What about bedding?
All of our accommodations are outfitted with raised beds and soft, clean bedding, so there’s no need to bring any bedding from home.
What vaccinations are required for cats?
To keep our feline friends safe and healthy, we require proof of vaccination for rabies (1 or 3 year) and feline distemper combo (1 or 3 year). A Negative Fecal Result is required as well.
When can I drop off and pick up my cat?
Overnight Lodging Drop Offs and Pick Ups are between 10am-12pm Monday – Saturday.
On Sunday’s it is either 8am-10am or 3pm-5pm.
Can my multiple cats stay together?
Absolutely. Kitty families are welcome to stay in our extra-large cat condos with more than enough room for everyone to stretch out and relax.
Do you offer activities for cats?
Yes! In fact, many cats benefit from activity just as much as dogs when they’re away from home. We have multiple play and enrichment options including cuddle time, toys, and special treats. Call us to learn more.
Should I bring my cat’s own food?
To keep your pet on the diet they’re accustomed to, we ask you please bring their usual food bagged and labeled per serving.
Should I leave my cat’s travel crate with DePAW?
We have limited storage space and like as much space as possible in the cat suites. Therefore, we do appreciate the travel crate to go back home with the pet owners until pick up.
What about their toys?
We have lots of fun kitty toys to keep your pet entertained, so there’s no need to bring any from home.