Demassa Appliance Service

Reviews

• JR

  Javier Ruano

  Sep 28, 2025
  1.0
  Requested a tech to come out and take a look at a range we have. They came quick and the consultation was fast, if a bit curt. They told us they would order the parts (they did not have them in stock) and call us back to schedule the actual repair. Two weeks go by, so I call to check in. No answer. Left a voicemail, no return call. Fine, maybe it’s a busy week. Two more weeks go by without hearing back so I call again. No answer again. I wait another two weeks, it’s now a month and a half, so I decide to visit the store. The individuals at the desk were nice enough. They said sorry they must have lost the ticket and they told us they’d come back out to start the process again (inspection then repair) and they wouldn’t charge me for the second inspection. Fine. Second tech comes out only this one is actually rude. Fine, we just need our stove repaired so we don’t say anything. Same as before he tells us they will order the parts and call back to schedule the repair. Three weeks go by so I call, no answer. I gave up. Went with another business. Would not recommend.
• AD

  A DiFederico

  Sep 9, 2025
  5.0
  Great Service! Helped me out with replacement parts. Thanks for being so kind!
• JN

  Jake Nolan

  Aug 9, 2025
  5.0
  The people at Demassa Appliance Service's are amazing! They are so kind, intelligent and informative. Our refrigerator broke with a newborn at home and they rushed to get a technician over to our house that same day. They also offered to loan us a refrigerator while our new one was delivered. I couldn't be happier with the customer service I received! They are the best!
• GS

  Gerard Staudt

  Aug 1, 2025
  5.0
  Demassa Appliance Solved a problem in 24 hours and got my air-conditioning fixed at the original quoted price. DETAILS I have a nine-year-old large wall heating and air conditioningunit in my kitchen. It was not going off when you hit the off button. Demassa Appliance Got the correct parts from Fredrich air air-conditioning but when they put it in the first day, it would not work. Demassa Appliance Contacted Fredrich air-conditioning that day, printed out the schematics and original manual needed, and came back the next day. Demassa Appliance Completed the project and charged me no more than original estimate. My nine-year-old Heater and air conditioner is back to working wonderfully. I am very impressed with the fact that Demassa Appliance Contacted the original manufacturer, came back promptly the next day and finish the job thoroughly and efficiently at the same price as originally quoted,. I am very pleased with Demassa Appliances communication, on time show up, solving a potential problem, professionally efficiently, and at the same price and being very responsive
• HP

  Hector Pachas

  Jun 30, 2025
  5.0
  I had the coolest call with Tracey from DeMassa Appliance where I called to schedule an repair visit but her advice was pretty much a class in sales. Not pushy, listening to what your problem is, giving advice on what's best for you as a buyer, and not looking to make a quick sell. These are the type of businesses that move our community and city, go check them out... I know for sure I will later this week.