TJ
Thurston Jackson
Aug 1, 2025
I was really looking forward to trying this place, but I left disappointed. While waiting for my order, I asked to sample the candied yams after seeing them freshly prepared. I was told no, because the owner doesn’t allow samples. That policy makes little sense, especially if you’re proud of the dish. A simple sample could’ve led to an extra purchase and a more satisfied customer.
Instead, I left feeling dismissed. I ended up canceling my order, not out of spite, but because the interaction didn’t sit right. First impressions matter—especially for new customers.
Good afternoon,
Thank you for taking the time to respond. I can appreciate a business standing behind its policies, but your message unfortunately underscores exactly why my experience warranted concern.
To be clear, my request for a small sample of a visible, freshly prepared item was made with basic curiosity—nothing more, nothing less. The response I received was not only unnecessarily dismissive, but the tone and delivery lacked the hospitality one would expect from a brand that prides itself on “good vibes.”
It’s not about receiving something “free” or feeling “entitled.” Especially after spending $25 for one wing and breast with two sides. It’s about how customers are treated—especially when visiting for the first time. Rather than offering grace or professionalism, your response here projects sarcasm, defensiveness, and a lack of accountability.
You’re correct that customers can’t be reviewed, but we do get to choose where we spend our money—and how we share our experiences with others. If a simple, respectful question leads to accusations of “spite” and being “very rude,” then it’s clear the issue lies not with the customer, but with the culture of the establishment.
I genuinely hope your business continues to grow.