David Yurman

Reviews

• KL

  Krystel Lualhati

  Oct 14, 2025
  1.0
  I was really excited to buy my partner a bracelet, so I ordered it online. Unfortunately, it didn’t fit, so I requested an exchange. The whole experience after that was a nightmare. The customer service barely responds — their system sends automated emails, and it takes forever for a real person to reply. I even called multiple times, but no one ever answered. I returned the bracelet as instructed and waited for feedback, but they took ages to get back to me. I couldn’t even log into my account on their website. They told me to wait 5–7 business days, and I did, but still heard nothing. Out of frustration, I went to one of their stores and decided to just buy the bracelet in person. Then it got worse — they charged me $690 instead of $595, and now they’re telling me I need to come back again so they can refund the difference. At this point, it just feels sketchy. I even asked for a refund instead of an exchange for other bracelet, but the whole process has been such a mess.
• TS

  Timothy Seeberg

  Aug 18, 2025
  2.0
  To be clear, this is not about the Boston team—they’re wonderful. This is about David Yurman’s product quality and disappointing company policies. I purchased a bracelet for nearly $800 less than two years ago. The clasp suddenly broke during dinner. Thankfully, it fell into my lap and didn’t go missing. Unfortunately, this wasn’t the first time. A previous Yurman bracelet broke the same way, and that one was lost forever. When I went to the store, I was told my only option was to send it to Yurman’s repair team. I’ve since been quoted over $230 to fix the clasp—almost 30% of the cost of the bracelet—all because their warranty only lasts one year. That’s incredibly frustrating coming from a brand that claims to stand for craftsmanship, enduring quality, and timeless value. I’m now genuinely concerned about a couple of other Yurman pieces I own. If lightly worn jewelry can fail this way, how can I trust the longevity of the rest? I also have a close friend who spent over $50,000 with Yurman and ultimately left the brand for this exact reason: repeated clasp failures and a company that doesn’t stand behind its products. I’ve only just started investing in Yurman jewelry, but this experience has made me think twice. A luxury brand should do better—for the price and for its loyal customers.
• RA

  Rachel Amster

  Aug 18, 2025
  5.0
  I ordered a few different items of jewelry online and picked them up earlier today at the Copley DY. Every single employee in there was so welcoming and kind. Sue helped me and she was absolutely lovely, polite and very kind. But I had such a nice time in there. It was very refreshing for me. Also, my jewelry was great. But the staff at this DY is very special and I am looking forward to my next trip to Copley to get something else at David Yurman.
• JC

  Jill Carrero

  Jul 25, 2025
  1.0
  Love DY and have never had a bad experience but I came into the Copley store the other day and was treated so poorly by the staff. The security guard was the nicest person there. I was so excited to purchase a new piece for my bracelet stack but unfortunately left the store after multiple people who came in way after me were seen before despite the sales rep John saying to me, don’t worry your next and I’ll be right with you. As someone who has previously worked in sales I’m extremely disappointed with the service at this store and will not be returning to this location. I ended up purchasing through Bloomingdale’s instead!
• JL

  John Lohan

  Jul 18, 2025
  1.0
  Just came here with my girlfriend to get a present for her birthday and had several people be seen before us. It got to the point where the security guard spoke up. We were told we’d be seen next, until a group came in that clearly comes in frequently and spends someone else’s money, as they were on a first name basis. I was fuming, but knew my girlfriend really wanted the piece we were there to buy (she spends a lot of money there too). However, she felt just as disrespected as I did and said we should leave, as after over 30 minutes of waiting to be helped in a not-very-busy store, she felt the notion of giving someone a commission after that was ludicrous. I’m sure Miss Father’s Credit Card possesses the capability of WAITING her turn, or maybe she doesn’t, who knows? But either way that’s not how you conduct business. Disgusting.