David Yurman

Reviews

• JJ

  jmboutique1

  Oct 27, 2025
  1.0
  I’m writing to bring attention to an extremely disappointing experience I had this past Sunday afternoon at your Nashville location while shopping for a special birthday gift. From the moment I walked in, I was greeted half-heartedly by a mature associate whose demeanor made me feel completely unwelcome — as if I couldn’t afford to be there. Her attitude was dismissive, condescending, and entirely unprofessional. I have never been made to feel so small or judged while shopping in any luxury store, let alone one that represents a brand I’ve respected and supported for years. I work in retail myself and understand the importance of treating every guest with genuine warmth and respect. What I experienced was the exact opposite. Because of the way I was treated, I chose not to purchase in-store. Instead, I took photos of the jewelry I loved and placed my order for the earrings and necklace online through the David Yurman website. The jewelry remains beautiful, but the experience left a lasting negative impression. No customer should ever walk out of a David Yurman store feeling unwelcome or looked down upon. I hope this matter is addressed seriously, as this kind of behavior does not reflect the standards or values of the David Yurman brand.
• BW

  Bill Wilson

  Aug 25, 2025
  5.0
  Great products and even better service.
• HP

  Heidi Phillips

  Jul 28, 2025
  1.0
  My daughter has a DY ring she got for graduation. She has visited this store 2 times and both times left crying. She really wants another piece (either she will buy herself or she has a bday coming up), but each time she went in for a ring cleaning and to look, the associates did not greet her, rolled their eyes, refused to give her their names (she called me crying and I told her to go back in that store and get their cards for their names- they refused), made snide remarks. I went in a couple times and got pretty decent service- maybe they are judging their clients based on how they look? Which is terrible for many different reasons. Please train your staff to do better!
• MJ

  Matthew Jimmerson

  Feb 26, 2021
  5.0
  The brand ambassador we work with, Jane, is PHENOMENAL! No other words even describe how great she is to us— she takes care of us, spends time with us, and makes luxury shopping an absolute pleasure. Thank you, Jane, for all you do! If you’re in the market for fine jewelry, Jane is your girl.