David Yurman

Reviews

• WB

  whitney byrd

  6 days ago
  5.0
  I had such a great experience with Ronnie! He went above and beyond to help me create my perfect stack and made the whole process so enjoyable. He’s honestly the reason I decided to purchase in-store instead of online; his expertise, patience, and attention to detail made all the difference. Highly recommend asking for Ronnie if you visit!
• AL

  Around the Globe Leadership ATG Leadership

  Oct 14, 2025
  5.0
  Yes, David Yurman is quality jewelry and you should pay good money for quality. I travel over 3 hours just to shop at the David Yurman Charlotte Southpark location. I drive past jewelry stores that carry David Yurman, but what they don’t have at the other stores is Paige A as the sales associate. I have been dealing with Paige now for a little over 3 years. I travel to this store specifically for the customer service experience she provides. She has always been very helpful with helping me select just the right piece to surprise my partner and make her day. Although I feel the David Yurman jewelry is of great quality, the quality customer service I have received from Paige A. And witnessed her delivery to everyone she interacts with far exceeds that quality and she is a true gift to have on staff there and I will continue shopping there no matter how far the drive and fight that Charlotte traffic as she makes the experience worth while. Scottie
• MF

  Margo Frantz

  Jul 24, 2025
  1.0
  My husband has purchased several pieces for me over the years at this location. Went to make a purchase, knew the exact item needed. No one working acknowledged me waiting, not even "someone will be with you when available". I just went over to Neiman Marcus where I purchased the same item as well as another piece.
• MH

  Mariah Hill

  Jul 19, 2025
  5.0
  My fiancé and I had a wonderful experience with Ronnie. I came in just to browse but found some earrings I liked. Ronnie brought out additional pieces that I did not see on the floor to try. He also cleaned the DY jewelry I was wearing when I came in. I really appreciate that he was thoughtful enough to package my purchase like he did, with a bow and a thank you card/polishing cloth. It’s the little things :)
• CC

  Courtney

  Jul 9, 2025
  5.0
  My recent visit to the David Yurman store was a stark contrast to a disappointing experience I had last year, reminding me why in-store service truly matters. Last year, I visited the store for my birthday, hoping to select a new bracelet and utilize the complimentary jewelry cleaning service I've enjoyed a few times since my first purchase in 2019. Unfortunately, the sales associate, Anaya, made the visit quite unpleasant. When I inquired about the cleaning service, her response was dismissive and unhelpful, suggesting I could simply clean my jewelry at home with dish soap and warm water. Her demeanor continued to be poor when I expressed interest in looking at bracelets; she showed zero interest in assisting me and roughly placed items on the counter. This was a stark departure from previous visits where associates would graciously help me try on pieces and offer thoughtful recommendations. Had I not been set on taking the bracelet home that day, I would have undoubtedly taken my business online. After that terrible experience, I was certain I would exclusively shop online from that point forward. However, today I found myself wanting to see several items in person, and I went in with the firm resolve to leave if the customer service was anything less than excellent. Thankfully, my experience today was entirely different, all thanks to Grace. She assisted me with my jewelry cleaning request and was incredibly pleasant and kind from the moment she greeted me. Her warm and helpful demeanor immediately put me at ease. After this positive initial interaction, I felt comfortable enough to browse and try on several pieces. Grace was wonderfully attentive, assisting me with each item and making the decision-making process enjoyable. Her exceptional service completely transformed my perception, and I was genuinely happy to make my purchases in-store rather than online. Grace's professionalism and kindness truly highlight the value of outstanding customer service. It's clear that the right sales associate can make all the difference in a luxury retail environment.