Dave & Buster's Milpitas - San Jose

Reviews

• JA

  J acevedo

  6 days ago
  5.0
  Super nice place for fun and diner
• AS

  Aamrah Sayed

  Oct 11, 2025
  3.0
  Loved my first experience at dave and busters! Some of the games were faulty.. but it was mostly fun! What stood out on my first visit was the music! It was soo zillennial coded; hits from the 2000s/2010s! It made me wanna start dancing :)) My second time though, the car games had really loose steering wheels, some games were not working. Games = the bike racing, godzilla, speed of light, the 4x shooting battle game is fun (but its never free), basketball (connect 4) are fun games! The dance off here was a first that i tried and enjoyed on a beginner level - but it really needs more song/dance options.
• LC

  Liz Castro

  Oct 5, 2025
  1.0
  I purchased the Unlimited Play card last Friday, looking forward to bringing my 6 year old back to enjoy the arcade games, something we were both genuinely excited about. Today, we returned before watching Gabby’s Dollhouse, a special outing I had promised her all week. To our surprise, we were told we’d need to pay an additional $10 per person due to a UFC fight being shown at the venue. We had absolutely no intention of watching the fight we were just there for the arcade and food. It’s incredibly frustrating to be charged for something completely unrelated to our visit, especially after already buying a premium play card. There was no clear communication about this extra fee at the time of purchase. When I raised this concern, the manager, Steven Nguyen, claimed a poster had been up since last Friday. Honestly, even if I had seen it, I wouldn’t have thought it applied to us since we weren’t there for the fight. This policy feels unfair and poorly implemented. If you're going to host special events, it would make far more sense to separate them from the general experience for example, show the fight in a dedicated area and only charge those who are there for it. Families coming in for arcade games and food shouldn’t be penalized. This experience has left me seriously reconsidering whether I’ll return or recommend this place to others. A little more transparency and thoughtfulness would go a long way. After reading past reviews, it’s clear we’re not the first to encounter this issue. There was a similar complaint three months ago. Steven, as the manager, if multiple customers are voicing the same concern, it’s time to speak up. Telling me “this is business” isn’t a solution. If anything, this policy is likely losing you business especially from families who would spend far more on food, drinks, and games than the $10 entrance fee you’re charging just to get in. I truly hope management reconsiders this approach. A more customer focused policy would make for a better experience and a stronger longterm business Note: The poster the manager, Steve Nguyen repeatedly pointed to does not clearly indicate that all guests would be required to pay an entry fee. It simply says “$10 Watch Like a Champ,” which implies an optional fee for those watching the fight not a blanket cover charge for everyone walking in the door.
• LH

  Laura Hughes

  Oct 1, 2025
  2.0
  No one works there. No one at the bar area where the games are. Food sucked. Worst nachos ever.
• VP

  Vananh Pham

  Sep 29, 2025
  2.0
  I purchased Level Up birthday package. They served a tray of fries, each kids had 2 small square of cheese flat bread pizza, 1 slice of watermelon and drinks (lemonade, Coca Cola, sprite/7up, and water. The food was okay. The shared party room was nice and the event manager/staff checked in regularly to see if there’s anything we needed. I gave a 3 star for service because 20% gratuity was included on the final bill, but our servers were rarely there when we needed help. They brought out food and set up the drink station and then were gone majority of the time. Our guests needed more cups, refill of soda and we also wanted to order extra food for the adults but the servers were gone for so long we eventually had to ask front desk staff and event manager to help us.