Dave & Buster's Los Angeles - Westchester

Reviews

• JH

  Javi Hernandez

  2 days ago
  4.0
  Un. Chido lugar pa jugar la comida no sabria decir . Domminngo pasado fui pero tenia espera de 20 Minnutes aunnque no entiendo porque si Tenian muchas mesas vacias...
• MC

  Margarita Chavez

  3 days ago
  5.0
  We ordered chicken tenders with fries, cheeseburger sliders, Cajun pasta, and the ribs. All were good decent food die price. Especially since we bought 2 unlimited cards which allowed us to get discounts on the food. The kids played for 90 minutes unlimited which is great because they played until the end whatever game they wanted except the purple ones which are off limits. Great experience definitely would come again!
• TM

  Tahne Montana

  6 days ago
  1.0
  Booked a reservation for a birthday party. The host told us to sit anywhere. She said they don’t take reservations. There was no servers or staff on duty. It was a very slow night and still very hard to get service. The food is not what it looks like online, it’s cold and VERY low quality. Several plates were dirty on the table. I ordered a beer, it never came and was still charged. What once was a lively business is a complete ghost town. Very disappointing & won’t be returning.
• AR

  Antonio Richardson

  Oct 13, 2025
  5.0
  I was at the Dave & Buster Westchester location in the Howard Hughes Center the same night Wendy Mendizabal & her family were present 2 weeks ago and left a misleading review, that was totally false from what I personally saw that night. here's my recount of the entire incident of Mrs. Mendizabal Delima in the D&B Arcade. Mrs. Mendizabal fell down on the carpeted area and not on the flooring tile. She didn't slip on a wet floor to cause the fall. The Dave & Buster manager was immediately concerned because she was claiming to be pregnant. He told the Mrs. Mendizabal along with her husband that he was going to call emergency services since she was pregnant & her reason for falling was questionable. Mr. Mendizabal immediately rejected this idea and repeatedly got after the manager to not dial 911. The Dave & Buster manager responded with I'm just doing my job. After the store manager called the EMS to come take a look at Mrs. Mendizabal, Mr. Mendizabal got furious and aggressive with the store manager, challenging him to a fight and cursing & using profanity to express his disapproval. This continued until EMS arrived. By now the Dave & Buster manager had removed himself from the scene and a different Dave & Buster manager had posted himself in charge of the situation. EMS was with Mrs. Mendizabal for a little over an hour, checking and repeatedly re-checking her blood pressure. The Dave & buster manager on site asked the Mendizabal's a few questions and wrote down their answers. this is exactly how I recount that night. I thought both Dave & Buster's managers conduct that night appropriate & professional at all times. also calling EMS to take a look a pregnant woman who fell down in the store was a PRO Play, I would have done the same. 5 Stars for This Class Act.
• WM

  Wendy Mendizabal

  Sep 22, 2025
  1.0
  I want to start by saying that Andrew our server was great and very caring and seemed genuinely concerned with the TWO incidents/nightmares that we experienced at this location. First incident was unpleasant because it had to do with our food, we were not done with our food and we briefly got up to go see my son do the human claw machine and when we came back our table had been cleaned up, all of our drinks that were still full and our plates that still had large portions were all gone. How high does your IQ need to be to work as a busboy and have the common sense to ask the server... "Hey, have they paid!?" "Do you think they are done?" So, while Andrew our server was trying to figure out how to resolve the food situation, I took my son to the gaming area, however not without slipping and falling in a puddle of water the staff pour on the floor without taking precaution, no wet floor sign properly placed. Put the signs up before pouring the water! Because I'm 5 months pregnant this was a huge deal to me and my partner. I was so frustrated that on top of our food being thrown away due to poor staff training I also fell and put by baby at risk. I come back and let my husband know that I fell but I feel okay, I was just frustrated with our whole visit, first visit at that, and last. My husband approached the AREA MANAGER JP as he's standing and blowing the wet area that I had fallen on and was bothered that my husband approached him about me falling, his attitude, lack of concern and lack of sympathy was mind blowing. He simply just didn't care that a pregnant woman had just fallen at his location. Zero concern for my unborn child. His energy was pure misery. Not once did he asked if I was okay or needed anything, not even water. This is not even were it ends but too long to write! Just know that JP never said anything to me, however I did hear when he yelled at my husband "You are not going to tell me how to do my job!!!" but obviously someone does need to teach him how to address unfortunate situations that happen under his supervision. He first said he didn't even know I had slipped and fallen. How are you the manager in charge and not know someone just fell on the same area you are blowing to dry. It's very obvious this location lacks training. Andrew was just raised right, because he was the only one that seemed to take pride on what he does and was very concerned for my unborn child and very apologetic. He comped our food we didn't get to finish and I hope he didn't get in trouble for it. Because what he deserves is a raise/promotion. Maybe JP is related to the owner and thinks he can mistreat people, I'm sure he's also a jerk to the employees, it's sad because I'm sure the owner wouldn't have someone in charge that has no concern for the company he works for, someone that doesn't care to protect his place of employment from bad reviews, disappointed customers, and lawsuits. But please review your cameras so you can see that what I'm saying is the true. This happened last night 9/21 from 8pm-9:40pm. I'm sure JP is going to take no responsibility for his poor unprofessional behavior and will convince his superior that he did nothing wrong, last minute he called 911, I guess with that he thinks he will cover his poor judgement. I left the location with a high blood pressure of 160/98, and that was all due to JP. A little sympathy and compassion would have gone a long way, but I guess they don't teach you that at Dave & Buster's academy. Please ask your employees how they really feel about JP. Let's also hope my baby remains okay the next few days. Also, the other manager Mario tried to help but he didn't say much seemed scared of JP. So, he was pretty much useless. Please also note that JP was very confrontational with my husband and even made contact with him in a very malicious way, but you'll be able to see that on the videos. What was supposed to be a nice night with our son turned out to be nightmare.