Dave & Buster's Austin - South

Reviews

• RG

  Robert G

  3 days ago
  5.0
  I recommend this place for anyone with kids and folks that love sports. Excellent establishment! James is an excellent manager and makes sure the customer has a great experience. 5 stars
• JD

  Juliana D

  Oct 12, 2025
  2.0
  I waited over 20 minutes for a server to come to my table, even after asking for help several times. There were about eight servers just standing around talking instead of helping customers. When my food finally came, it took forever and wasn’t even that good. Really disappointing experience — next time I’ll eat somewhere else and only go to Dave & Buster’s for the games.
• DG

  Destiny Guerra

  Oct 10, 2025
  5.0
  Salmon bowl 10/10 games 10/10 Family friendly
• ZZ

  Zelma Holiday (Z)

  Oct 10, 2025
  3.0
  The food was great, the noise was way too loud! Keep that loud music in the game area, not the eating area! You couldn't hear the other person right next to you. I like loud music, but this was just nerve wracking!!
• KB

  Kristi Blansitt

  Sep 10, 2025
  5.0
  I just want to start off by saying how formidable the staff was this evening, at D&B and more specifically, James and Carrie! My three year old son and I go there almost every Wednesday evening as one of our routine date nights. Added incentive is Wednesday's are half price game nights at D&B! I am not one to write a review on an establishment, unless the service was really really horrific, or really really sensational! Well, the service that James, the GM and the overall vibe from all of the crew there today, was above and beyond incredible and that is what has me writing this review, only a mere hour to leaving Dave & Busters! My toddler and I love to make our rounds to his favorite arcade games; Mario Cart, anything "car-related", and of course the virtual Bowling lanes (because I look like a rockstar on the virtual lanes and sub par on the "real" bowling lanes)! Unfortunately, when I swiped my card on both of the bowling lanes, the machine did not dispense the bowling ball, on only one of the lanes. However, as soon as I went to find a manager and James was so attentive and almost sensed that I needed assistance. He approached me, before I could even get to where he was (that's some on-point customer service)! I told him the situation and without hesitation said, "I'll take care of you" and immensely apologized for the inconvenience. Of course, it wasn't a big deal, in my perspective, but he took this minimal issue and handled it as if it held the highest precedence! He offered for my son and I to play free games on the bowling machine, or any other game that we wanted. I explained that my toddler was starting to have "Big Emotions", so we needed to head home and if he could just put the credits for the one game that I was unable to play, back on my Power Card. James obliged and not only did he put the initial credits which I wasn't able to successfully play back on the card, he added a few more credits; because he is the type to go "above and beyond" what is expected of him! To add just a little more apprise to these two individuals; James and Carrie, I mentioned to James that my son won a bunch of tickets the other day, on one of our date nights at D&B and that he chose this really nifty "mini" ring light, that clips on to your phone. I have to say, this light is worth choosing as your prize, if you have the chance! Anyway, I proceeded to tell James that the light abruptly stopped working, but I had left the light in my car and could bring it in, for him to see and see that it was still in mint condition. He didn't skip a beat and said, "bring it in and I'll replace light, no problem". My son and I went out to my SUV to retrieve the light and when we made our way back to the back, where you pick out your prizes for tokens earned, James already picked out the replacement light and was standing there, waiting for us to come back in! Again, the reason that I write such an extensive review this evening, is because I rarely write reviews, unless I want to give admonition to ANY Google reviewers, that need to be made aware of an establishment. Or, if a place is absolutely thriving with AMAZING Customer Service and those employees need to be given immense recognition! Well, my reason for writing this review is the latter and our experience that my son and I had this evening, is "review worthy" and KUDOS to a great crew this evening! Whomever is doing the hiring at the D&B in Southpark Meadows, "GREAT JOB on picking out your staff and team"! The meticulous thought you seem to have given, when deciding who is going to represent your establishment, definitely shows and we need more of James and Carrie! :-)