Customer Service
Staff are frequently praised for being friendly, helpful, and professional, with specific mentions of employees like Kelly, Christopher, and Kent.
Facility Quality
The storage facility is noted for being clean, secure, and well-maintained, with modern technology for access and climate control.
Accessibility
Many customers appreciate the convenience of online reservations and app-based access, although some find the app usage cumbersome.
Pricing Concerns
While some customers find the pricing reasonable, others feel it is high, especially in comparison to competitors.
Mixed Experiences
There are a few negative reviews regarding communication issues and customer service during difficult situations, indicating inconsistency in experiences.