Crystal Pools LLC

Reviews

• JG

  Jerris Godfrey

  Sep 6, 2025
  5.0
  Awesome Service! Best pool service we have had in Columbia! Thank you!
• AC

  Alexandria Coombs

  Jul 13, 2025
  2.0
  I agree with the latest review from L. Boone. Communication is difficult with this company especially their responses. I have emailed back and forth with Allison a few times until she quit responding. I certainly do appreciate the starting prices being addressed; however, we aren’t sure what all we want in our backyard and have felt as if she is insinuating we want to cut cost, do not have the money, etc. when we asked different things about certain ideas. Moving on to a more reputable company and straight forward communication! **Edit to add after reply from company: I did not respond to the company once they reached out to me regarding my review and the company is not blocked from my email. I also never provided the company with my budget or expressed that anything was over budget. After I expressed that cost aside, we do not know exactly what we want, yet, and are just asking different questions to get ideas, I never heard back from the company.
• MM

  Monte McKay

  Mar 27, 2023
  5.0
  Custom built pool and outdoor kitchen by Crystal Pools! We love our custom built pool and outdoor kitchen! Ali designed the pool perfectly and her team built an excellent pool that is exactly how she designed it. I am giving the builder 5 stars for how the pool fit my wife's and my vision and expectations. The more we use our new outdoor space we love it more and more daily! My caution is that are going to be more expenses than the pool and if you are considering building to have 10% over the pool costs to cover electricians, additional things you might want, acts of God, unplanned accidents, and landscaping. Crystal Pools just builds the pools. Read your contract carefully and itemize what you expect from the pool builder. This will save your sanity when something happens. All in all Crystal Pools is a good company with good people working for them. Nicole the service and maintenance manager is great! Jonah takes a lot of pride in his work and is a pleasure to work with! Valerii does a good job with constructing the frames and tile work! Thank you, Ali and Crystal Pools for making our dream addition to our home! Monte McKay
• MM

  Mike Montgomery

  Mar 28, 2018
  5.0
  Wonderful to design and work with. Excellent service and follow up.
• RS

  Ricos Squad

  Apr 17, 2016
  5.0
  Crystal pools is by far the best pool company. Love their unique pool designs and the amount of effort put into their work. If your looking for a really excellent pool I recommend crystal!