Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
TX-2232382
The mission of our office is to help our policyholders manage the risks of everyday life and to be the first and best choice for all of your Texas insurance needs. We focus on Auto Insurance, Home Insurance, and Renters Insurance throughout Texas, including: El Paso, Socorro, Horizon City, Fabens, San Elizario, Clint, and Van Horn.
Details
- Wheelchair accessible entranceAvailable
Location
Crystal Martinez - State Farm Insurance Agent
11617 Pellicano St, El Paso, TX
79936, United States
Hours
Reviews
4.8
394 reviews
5 stars
368
4 stars5
3 stars1
2 stars4
1 star
16
- MRMike Rubio4 days ago5.0Crystal is an amazing and experienced agent. Her and her team are dedicated to providing great service and support for their clients. Individualized policies and coverages based on specific needs. I highly encourage anyone looking to shop insurance polices and agents to contact this agent.
- OCOtilia CervantesOct 21, 20255.0Highly recommended Crystal Martinez, she is the best agent, she’s responsive, knowledgeable and always willing to help. Thanks to Crystal I’ve received more value for my money, she took the time to explain the ins and outs of my life insurance policy, also saved me money on my home and auto insurance, I’m a customer for life
- HHHaydee HernandezOct 20, 20255.0Hello, I recently came into some economic hardships, so naturally I began shopping around to lower my expenses. I was able to save a lot by insuring my home & auto. Got on their drive safe program.
- MZMiguel ZepedaOct 20, 20255.0Great to do business with, recently had a life insurance check up, the agent knows her stuff and explained things I did not understand. Very profesional and flexible was able to make time on my schedule and did not feel pressured to make decisions as I have with others. Would recommend 100%
- CCCassOct 16, 20251.0Disappointed in their service. Added a vehicle to my policy after I was informed I would be receiving additional discounts. Was later informed the discounts will not be honored in their “new” system. Was never informed of this. Glad I questioned it. Was able to get a better premium/discounts with Allstate.
Frequently Asked Questions About Crystal Martinez - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.