Business Details
About
Cell Phone Store
With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Monroe store today.
Location
Cricket Wireless Authorized Retailer
1315 N Telegraph Rd, Monroe, MI
48162, United States
Hours
Reviews
4.5
163 reviews
5 stars
131
4 stars
13
3 stars
4
2 stars1
1 star
14
What are people saying?
AI-generated from customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were described as rude or unhelpful.
Employee Performance
Several employees, particularly Caleb, Nayeli, and Matt, were highlighted for their exceptional service and knowledge, while others were criticized for lack of assistance.
Store Operations
Customers reported issues with store hours and availability, including instances of early closures and unresponsive staff.
Product Issues
Some customers faced problems with phone upgrades and billing, leading to dissatisfaction with the service provided.
Overall Satisfaction
While many customers expressed satisfaction with their experiences, there were significant complaints regarding service consistency and employee attitudes.
- KVKileana V6 days ago1.0The worker (Luke) was rude, difficult and tried to deny an authorized exchange from corporate.
- TCTammy ConleySep 22, 20255.0Lucas deserves a big raise he is always very help and very kind to customers.
- KRKatty RumneyAug 2, 20251.0Rude customer service!!! Hire guys that have knowledge of the service. Overcharge for a new phone as upgrade with a $25 fee to activate. We left the store for the Taylor location. Would never buy anything from this Monroe location 😡😡😡
- CFCute FlowerJun 2, 20165.0Jason helped me again today, always great customer service each time I go to the store!
- MBMary BallMar 7, 20165.0Jason was very helpful and awesome to deal with. Fantastic Customer service!!