Crest Hill Cat and Dog

Reviews

• BB

  britup1

  Oct 5, 2025
  5.0
  I boarded my dog for the first time, although I e been bringing him for regular care for a long time. They are very friendly and helpful at the desk and the kennel employees are kind and gentle with the animals.
• DD

  Debra

  Aug 29, 2025
  1.0
  4 dogs & 6 cats over 15 years with clinic. Since Covid, staff is increasingly entitled, rude & disrespectful even in aftermath of unexpected traumatic cat euthanasi. What's worse- owners Walley & Ling enabled this behavior, causing it to worsen by not addressing the unprofessional, rude behavio. requested to speak with both numerous times. neither returned my requests. Maybe they'll read my concerns now. sad that neither owner could make time to call, after all of the years, tears, & tens of thousands of dollars spent here One of many never addressed by ownership: I called requesting anti nausea tabs for vomiting sr cat who was seen multiple times. Dr Ling filled a script for injectable med. cannot give cat injections, needle broke off just days prior. I left work early, not knowing it was injectable, thinking it was tabs, to pick up script before closing. On arrival, receptionist Cindy (most rude, disrespectful) charged $60 to my debit card, as I remarked "this is expensive for tabs". Tech then delivered injectable med in a bag. I stated I could not give my cat injections & had asked for tabs. I reiterated I left work early, risked boss's anger, to pick up meds before clinic closed. Tech began arguing, insisting I had given cat injections before. She then pulled up entry on my records, from 5 years ago, saying I'd picked up injectable during Covid. Entry was wrong, I brought cat in & tech gave injection. This tech accused me of lying, refused to call Dr Ling, who left for the day. Cindy refused to remove the $60 charge, insisting it'd be a credit on accnt. advised to take my cat to ER & left with no med. Dr ling never called, if she was even given message. Later, brought same cat (who'd been seen in clinic for 10+ years) in for breathing issues. Dr Walley squeezed cat in. Things took a turn for the worse, cat euthanized on table in back as I held his face in my hands. receptionist was as I stood crying to pay for the service. I was trying to answer frantic phone calls from my son regarding the sudden death & receptionist rolled her eyes, impatiently waited as I pulled myself together. most recent occurrence with Cindy & staff: called to have thyroid med compounded & refilled for my disabled son's cat, just in office w/Ling few days prior ($200 bill). friend drove my disabled son because I had a hip replacement a few days prior. called back 3 days later when I didn't hear back. 5-7 day turn around for compounded med. Cindy answered. asked about status of refill, repeatedly stated she'd email the request to the person sitting next to her "at some point". I called Wedgewood, who put request inonline system for Crest Hill to ok, as this sr cat had stopped eating, repeatedly vomiting after $2,000 lab. Could not stop compounded thyroid med cold turkey because of abhorrent behavior of office staff. I was targeted here by the receptionists as owners never speak directly with clients.I called Crest Hill to let them know Wedgewood had put the request in. I also asked to speak with Dr Ling, who never returned my call. Instead, a week later, I received an early morning call from a receptionist who stated "I was bullying her during my advocacy for my cat's medication refill" I requested to speak with Dr Walley once again. She hung up while I was still speaking. Instead of calling me, as expected, Dr Walley had the staff email medical records, claiming my pets could no longer be seen. The records were not needed. except for the last office visit, I always have pet recs emailed. I found another vet clinic after the last unprofessional, abusive encounter of the Wedgewood refill. wanted to speak with Walley or Ling as to why I was leaving. But instead, neither could call a long time client. Instead they chose to hide and not have the conversation I had been repeatedly requesting.
• RG

  Rebecca Grignon

  Aug 15, 2025
  5.0
  Dr Walley is the best and I love this Clinic. Everyone is caring for the animals and it is run with respect and love not like a Supermarket. Best Around!
• PT

  Paula Toomey

  Jul 26, 2025
  5.0
  We just had our first visit here and it was wonderful. We met Dr Noyes, who was lovely. She was kind and competent, she came in carrying a mat of cream cheese for our dog that needed shots. Everything was super easy because the dog was so happy with the mat of cheese cream, she barely knew she was getting shots!! What a way to make a (sometimes) unpleasant experience for us and the dog, a great experience for all of us.
• GM

  Glen Meadows

  Jul 24, 2025
  5.0
  BEST Vet in the area! Have been taking my dogs to Dr. Walley for years. Wouldn't trust their care with anyone else!