Credit Union of Colorado, Bear Valley

Reviews

• LG

  Leticia Garcia

  Oct 14, 2025
  4.0
  I have been banking with CU of CO for 28 years. Never had any issues until recently. Monica was super rude and when I thanked her for her notary service, she just stared blankly and ignored me the first 2 times I said thank you. She was not friendly or customer service oriented at all. She was going to notarize the original document at first and then was annoyed that she had to make a copy (per the process for certifying the copy) This was my 4th time returning to the bank to get a notary service within 1 week to get corrections or get the Notarization completed. (None of the notarys knew what to do and did not even try to figure it out as I was sent away the first time I came in) This in itself was frustrating causing me to take more time off of work due to being completed incorrectly. (Per the Secretary of State) Rating a 4 because I typically have no issues but this experience made my task extremely frustrating and stressful. On top of Monica being rude. Please retrain notary services or at the very least offer customer service to try and understand what is needed. None of the 3 I encountered made any attempt to figure out the process. I had to explain it each time after making multiple calls to the SOS who told me to call them while in the bank if needed.
• CC

  Critical Citations

  Jun 7, 2025
  4.0
  They do a pretty good job. The ATM has a lot of issues though.
• CM

  Clemente Moreno

  May 15, 2025
  1.0
  Worts bank. From there ATM to the current clerks. No communication no empathy. ATM hardly works to withdraw or deposit. They will make you wait in line for ten minutes just to get to the counter and tell you they can't help you due to their system being down. Peor Banco desde las cajeras asta el cajero automatico. Cajeras no son hamables y no comunican nada. Como tiempo de espera, problemas que estan teniendo ect.
• MM

  Mike Moore

  Dec 7, 2014
  1.0
  Got a personal loan here, of course they pushed the Short Term Disability Insurance. And I bought it. I tried to maker a claim later after a surgery I had. Not only did it take 2 months to even get a response, of course it was DENIED because I sought a SECOND opinion, who in there right mind would not? PLEASE DO NOT BUY THIS INSURANCE, RIPOFF ALERT!!! I AM SO SURPRISED that CUoC even supports this worthless junk. After that I tried to cancel this insurance and got the complete run-a-round, oh, htye lost my paper work, etc, etc, etc, excuse after excuse. I finally had to go in and basically YELL to get it stopped. What a crappy institution to even support this after I told them my story. They did not care one bit.