Cox Store

Reviews

• MD

  mark deshotels

  Oct 14, 2025
  1.0
  No help at all! Was told to go to geek squad for help with my phone! Are they would sale me a $850 phone! Went to the store on Florida blv and in less than thirty minutes my phone was fixed and didn’t cost anything!
• CH

  Courtney “SHA” H

  Oct 7, 2025
  2.0
  My experience in the store was positive. Everyone was so nice and polite and very helpful. I was there no more than 15 mins. On the downside, Cox is very expensive if you are trying to get the large package. I have a lot of electronics in my home and outside of my home that requires fast acting Wi-Fi. I was charged almost $200 a month for just internet and it did not even work as they described. My son is an avid gamer as a teenager and he was unable to connect to the Wi-Fi for a month. I instantly cancelled my services and went back to my previous internet servicer. The connection with my new service is amazing and I don't have dead spots throughout my home. My son was so excited to be able to play his game again. Cox has to do better when it comes to their services. They suck! The only positive I have for Cox is the customer service I received in the store.
• KA

  Kayla Abadie

  Sep 3, 2025
  1.0
  We setup service through Cox’s quick connect service. We went to this location to pickup the modem. The person who gave us the modem changed our work order, lowering the speed & raising the price from the originally agreed upon contract. Despite having screenshots & emails confirming what we originally scheduled, no one at the store or customer service could switch us to the originally agreed upon plan. We talked to multiple reps via chat & over the phone, they just said the rep wouldn’t have had a reason to change the work order. And no one had access to the online deals so they couldn’t switch the account back to the previous work order. (The online deals on their company’s website mind you, not third party.) I asked what reason I would have to agree to one thing, and then without notice switch to a slower package for more money, but thats not their problem. Cox does not care about you, your time, or the law, since this is the definition of a bait & switch. I cancelled service & returned the equipment, and the people working in the store acted like I was bothering them. I wouldn’t recommend Cox and especially not this location to you, your dog, or your enemies’ dog. Please save yourself multiple days of phone calls & chats where they try to sell you mobile service or different packages, the discounts online aren’t real. Even if they are real, as long as the agent leaves notes like “Customer request change” -they will not respect the agreed to terms of service.
• AR

  Andrew Rhodes

  Aug 8, 2025
  5.0
  Brandon helped my girlfriend and I and was absolutely amazing! I will be recommending him to anybody who needs help with internet!
• MB

  Mitchell Bellan

  Aug 4, 2025
  1.0
  Just the worst service imaginable. Constant mess ups followed by attempts to upsell us fixes to problems that the Cox employees created. If you can get internet from anyone else then do!