Cox Store

Reviews

• MP

  Maria Plunkett

  Oct 15, 2025
  1.0
  Extremely unreliable service and extremely high price that is not justified. Working from home, I need to have reliable service as it directly impacts my income and PTO. After the last outage, I only got a credit of less than $7 for half a day of work missed. This week alone, I've had 2 outages disrupt my workflow. It is absolutely nonsensical that this company has a virtual monopoly on high speed internet service in the area and they can't even handle the demand. I'm counting down the days until I can switch carriers, because the second that fiber optic launches in my neighborhood (it's in construction now), I'm leaving Cox in the dust.
• DU

  Don Ugliano

  Sep 25, 2025
  1.0
  Left me standing there for 30 minutes...just wanted to turn in equipment
• JH

  John Hardeman

  Sep 25, 2025
  5.0
  Went exchanged some old equipment at Cox Gainesville. It was fairly busy but their sign in process made it possible to have efficient service. We did. No problems.
• TS

  Tracy S

  Sep 13, 2025
  5.0
  I was in and out for new phone service, no pressure easy transition I was really pleasantly surprised thank you Cox team! My service is great no slowness and I leased at a reasonable cost their newest product- a backup WiFi brick for when the power goes out for continued WiFi since I work from home a few days a week. I recommend Coz for internet and phone service definitely 😊
• JA

  Juan Carlos Asse

  Sep 11, 2025
  1.0
  I've had cox wifi at my business for 2 years. My wifi service goes out way to frequently which means no music in my gym. I can't run my business like that. Also, cox doesn't give you any credit when even though you are paying for a service that they are not providing. Honestly, that's a terrible business practice. So I'm switched to Starlink, SOOO much better. And cheaper. When I called to cancel my account, the cox rep told me I had to pay another 30 days even though I was originally told I could cancel any time by one of their reps. In addition, they said I couldn't cancel my account without the talking to the "manager" on my business account. They wouldn't give me her contact, they said she would contact me. I'm just going to block them from billing me. It seems like Cox Cable is running a scam, not a real business.