Cox Store

Reviews

• EJ

  Elisa Jimenez

  1 day ago
  1.0
  Never switch your mobile to cox, you will have one bad if you are lucky all over Vegas. We switched and my kids never had service, we lost business because our calls dropped, could not load emails or send texts. Do not do it !!! Even when you report your having issues like SOS service when driving trying to use gps they have the audacity to charge you because they say you are using thier service!!! No Cox we could not use any of the 5 lines we had with you and paid a lot of money. They shouldn’t be allowed to offer mobile service.
• JW

  John Walton

  Oct 20, 2025
  5.0
  My guuurl's they take care of business!..,♥️💯 They also got a few big head dudes that work there too!..🤨💯
• NE

  Neil Eisenberg

  Oct 11, 2025
  1.0
  While Cox Communications' tagline, 'Cox, always a step ahead,' sets high expectations, the reality of their latest mobile venture is a stark contrast. After three years, they are a step behind, a fact that can be very frustrating and costly for both existing and potential new customers. The truth is that Cox is not ahead with its new mobile service; it is, in fact, miles behind the competition in both service and customer support. From the instant you pick up the phone or walk into their poorly managed, lowly rated Cox Solutions Stores, you'll realize just how far behind they are. If I were to wager on Cox's chance of success, I'd first examine their abysmal failures of the late 90s and again in 2011. In both cases, Cox left its mobile customers to deal with the costly fallout from their failed attempts, which should make anyone wary of switching to Cox Mobile. And here's why. The people selling Cox Mobile Services are undertrained in the products they're selling. These [mostly] offshore, ill-trained, non-English-speaking contracted agents will make promises they cannot keep. They will never follow up or return calls as promised, leaving you with costly contract(s) that made no sense while they fumbled with broken English explanations. They will then disappear, never to be heard from again. Don't try calling the general Cox lines you used when you started your service, because all you'll get are Panamanian, Salvadoran, Filipino, and Mexican rhetoric from people who are more likely to hang up on you than to answer your questions. And U.S.-based Cox workers will never be able to track down Tom, Denise, and Hillary, based in Panama, El Salvador, or the Philippines. So the promises made will not be provable or verifiable, unless you made a recording of your conversations, as I did. Unfortunately, Cox management is also poorly trained in handling issues, as the offshore people who sold you services. The Loyalty (aka Retention Department) staff, primarily located offshore, are of no help. If you are as tenacious as I am, track down the Cox Escalation Departments within the U.S. However, it is unfortunate that these people, tasked with resolution power, are either not adequately trained or don't comprehend the impact of a single disgruntled customer. One angry consumer tells 10 potential customers to stay away, while one satisfied consumer refers only three new customers. But unfortunately, those numbers don't equate to Cox resolving recorded, verifiable, and provable misinformation. Unfortunate to say the least. From the misinformation and lack of follow-up to the unfulfilled promises, to the 'go elsewhere'attitude of the Escalations Department, what was once a well-run, consumer-friendly company has now become a take-it-or-leave-it corporate entity with a new product to sell. These new Cox directives should leave customers feeling misled and suspicious about Cox's third attempt at the mobile market. My recommendation: Stay away from Cox Mobile Services, or face the same issues that have wasted over two weeks of my time and hundreds of my dollars.
• EF

  Elliot La Fleur

  Sep 21, 2025
  1.0
  Internet goes down all the time for extremely long periods and they have no support.
• MA

  Michael Angelo

  Aug 18, 2025
  5.0
  Asia at Cox is amazingly helpful and has a great memory. We visited twice for separate inquiries and she was efficient with her assistance.