Cox Store

Reviews

• BC

  B Campbell

  3 days ago
  1.0
  Would give 0 stars if I could. Do yourself a favor and just don't. It's Saturday night and we're attempting to watch baseball and football games in Summerlin. We're receiving constant buffering due to deplorable speeds (pic attached). We are paying for 500 mbps yet this is what we get. Cox has been aware of the issue for over a month and they keep dragging us in circles, even at the corporate level. Now they are just ignoring us.
• MN

  Med Ni

  Oct 16, 2025
  5.0
  Sorry for the long review! During my few visits, I had an inferior experience at the Cox store near Fort Apache and Sahara. I don't go often—only when I need to return or exchange old modems. Despite living about 2 miles away, even this time, I was planning to mail them to avoid dealing with customer service. I've been with Cox for a long time, probably over 15 years if I recall correctly. So, I don't want to leave negative feedback just because of a few unprofessional, irritable reps—at least not until I visit a few more times, lol. Then, my visit today, on October 16, 2025, around 5:20 PM, confirmed that. A young man approached me with a friendly smile at the entrance and guided me to the service desk. He was sitting with another colleague, with whom I had a bad experience on my last visit. The man was sitting and didn’t acknowledge any customers nearby. During my previous visit, he seemed irritable and didn't care whether Cox made sales. Why? Because he sent me away twice, claiming I had the best internet service, and didn't believe I needed more than 1GB when I mentioned slow connection speeds. I think it's because of all the devices in my house—cell phones, computers, kids' tablets, five surveillance cameras, TVs, washer, and dryer. Not to brag, but I feel my whole house is filled with smart connections. I asked him if I could exchange the modem or if an upgrade would help, but he refused. Still, he wasn't friendly, which I didn't care about. Thanks to Cox, I was able to upgrade online easily. They shipped me a new modem with a DIY kit within five days, and setup was straightforward. Today, I returned their modem. Shawn R. shows that simple, friendly service can turn dissatisfied customers into positive experiences. Some employees are there just for a paycheck, while others, like Shawn R., work tirelessly to uplift the company's mission and goals. I hope Cox recognizes Shawn’s good service. Thanks, Shawn — I really appreciate it.
• KW

  K W

  Oct 9, 2025
  1.0
  Will be filing an FCC complaint when the gov reopens. They've gone on TOO long having this crappy of internet service for what theyre charging. Im done.
• KR

  Kira Reed

  Oct 2, 2025
  1.0
  Extremely slow service. Helpful, observant staff who noticed me arrive with 2 boxes. She logged me in the queue and later took the boxes/cords. I shouldn't have had to go in person except Cox shipped me equipment when I didn't need it. Due to inaccurate information being provided by chat/phone I canceled my Cox service.
• AT

  Ashley Todd

  Sep 29, 2025
  5.0
  Prompt and courteous customer service ,just had to return my equipment ,but the employee that helped me today was Carlos and he helped out right away ,I was only there for 5 mins ,thank you Carlos.