Cox Store

Reviews

• AR

  April Rhodes

  6 days ago
  1.0
  Rude and extremely unhelpful. I was getting a replacement for a remote that has gone bad. Unfortunately I got Kevin. He first asked if I wanted to upgrade my box, I told him no, I just wanted a remote. He claimed to not have one without even looking in the back. I told him last year a nice young woman, who I was actually in line for, got one out of a box and gave it to me back then. When I told Kevin that and he said that's why she's not here anymore, I told him I saw her, she just walked into the back. He and the agent next to him both chuckled and said they'd have to get her fired. Kevin then begrudgingly went into the back and again for 2 seconds came back and claimed he didn't have one and wasn't about to open a box to give me one, so he did have one he was just not good at customer service. He then told me he'd call other stores to find one, or at least I thought that's what he said. I said I'd wait, no problem. Then he said no, I'll give you numbers to call. I was like you can't tell who has them in inventory or at least call the stores yourself? Nope, rude, condescending, lazy, Kevin couldn't be bothered. It's not that I demanded a brand new box free of charge or credit on my account or anything unreasonable, I just wanted to get a remote without wasting time and gas. I have been a Cox customer since they came to Glendale, and was a customer of what ever cable company they bought out when they came to town. That's been 40+ years now, much longer than the incredibly rude Kevin has lived undoubtedly. Fortunately I did find the remote that day at the Cox store on 51st and Indian School. Kevin's manager should send him to that store for retraining, as they were kind and courteous and had exceptional customer service skills.
• DF

  deborah florez

  Oct 22, 2025
  1.0
  Price is low if u have options. But if u don’t it’s over $100 a month bcuz they know it. Once Tmobile internet gets there. They will lose business. O, and I got tired of “buffering” (I thought that term went out a decade ago! ) thankfully, Tmobile is now in my zip code! $35. A month! Bye Cox internet!
• AT

  Andy Taylor

  Oct 21, 2025
  4.0
  There is always room for improvement and they are striving for it. Helpful courteous and knowledgeable
• LV

  Lorraine Vasquez

  Oct 1, 2025
  5.0
  Today I mark October 1 , 2025 as one of the best days in my life I was so grateful and happy to have the pleasure of meeting Tommy me and my fiancé got our first apartment together and we were very nervous about getting the cable and Wi-Fi, etc., hooked up and Thomas made It extremely simple and even pleasurable. Very personable sales rep and I highly recommend that you come in and see him.
• AT

  Alyssa Villalobos Tapia

  Sep 3, 2025
  1.0
  Hidden fees every month, inconsistency with their prices. Rental fees for rundown equipment. Constant issues and interruptions with my service. After so many years with Cox, I finally left the service and it was the best decision. I am now paying less than half of what my bill came out to every month. Will never recommend Cox to anyone.