Cox Store

Reviews

• DH

  danielle huizar

  Oct 16, 2025
  1.0
  i tried canceling 2x to no avail. support was not intelligent. added more to my ledger. cancelling was a hassle and took 40 minutes. never using cox again
• VG

  Valarie Gardner

  Oct 2, 2025
  1.0
  Very difficult to get the help you need. They have a monopoly here in SB and they are abusing that.
• CW

  Cathy Wills

  Sep 1, 2025
  5.0
  Short wait but got my box turned in within 10 minutes
• IN

  Ian Nicholson

  Aug 26, 2025
  1.0
  Believe people when they tell you to avoid Cox at all costs. I called Cox on July 18 to cancel services effective August 4th, when I moved. I thought everything was taken care of. But Cox didn't end my services. They kept my plan going, and they kept charging me; even though I wasn't living there and even though my modem was no longer connected. Cox messed up by not cancelling my services when I called. I don't want my credit to be impacted, with Cox saying "You didn't pay your bill." I contacted Cox to cancel service. They say "we have no record you cancelled on the phone." I hope I'm able to resolve this by disputing the transaction with my credit card company, because Cox customer service hasn't been helpful.
• GC

  George-Alex Chicha

  Aug 18, 2025
  5.0
  David is wonderful!! He opened the door for me when I entered and left the store. He was prompt and courteous. He helped me solve my issue and was extremely helpful and hands-on. By far the best experience I’ve had at one of these stores. Would recommend promoting David.