Cox Store

Reviews

• SS

  Stephani

  Oct 23, 2025
  1.0
  I’m moving to a new place, apparently that means I need a new modem. No problem, just stop by a local store and pick one up. Okay, I go to my local store for what I hope will be a quick in and out to grab this new modem. Nope. A dozen or more people sitting around at 11am on a Thursday milling about complaining about the 45 minute wait time. I’m sitting here wondering if I should try to come back later or if it’s always like this here. One lady sitting here said she thinks it’s because they’re selling cell phones now. I’m not sure if they’re providing cell service or just selling phones, but either way it’s slowing them down big time. I’m annoyed and considering what other options I might have. Why is my modem “assigned” to the address I’m currently at and why can’t it be reassigned to my new address? Why do I have to pick up a whole new modem? And why is it such a long wait for such a basic thing? The lady sitting next to me was just called and she has been waiting way too long to simply return a cable box.
• JC

  Jon Crone

  Oct 13, 2025
  1.0
  They tried… By ignoring and doing nothing 3 months and you are unable to provide a reliable and steady connection. Lapse in coverage every 10 seconds for months. No return calls, tech didn’t show, useless application for “customer support” Been trying to get assistance and your team won’t return calls or assist. Cox Communication, you’re terrible on all aspects. Product, service, customer care.
• DD

  DG

  Sep 25, 2025
  1.0
  Wait time 20-25 minutes. Not happy. Suggestion for them but guessing they wont listen. You can overhear their employees conversations with customers. They spend way too much time trying to upsell people to their cellular service than serving their existing customers. I waited 25 minutes today for a 3 minute exchange while listening to an employee convincing an 80 year old man to switch his cell service from Verizon to Cox. You should service your existing customers first. Upsell second.
• NN

  NekronDoesSR

  Sep 18, 2025
  1.0
  If I could leave a 0 star review I would. Truly, without question the absolute worst company I have ever had the misfortune of purchasing a service from. They are a company filled with scammers and liars. My wife and I signed up under a promotional offer and were told "Our system is having issues right now, I'll have to apply your promotion later when it's back up." 2 months later, they are still refusing to fix the price, and are charging us full price. After we signed up for a promotional offer. That's illegal. You cannot refuse to honor a promotional offer for new clients you ran and approved us for. To add to the issues, not only are they over charging us, they are refusing to do anyting about it. If we call this location, they say "we can't do anything with billing you'll have to call corporate." Except corporate doesn't exist. There's no one to talk to to dispute anything. Then, there's the additional problem of how unusable and unstable the internet is. I work from home, I go to school online. My grades have suffered, and I have lost work because of the internet always going out. We had a technician, Taylor, come out to check on the outage and intermittent issues we've been having. She tells me "I swapped the area outside you're plugged into, so it should be less noisy now. I've also installed a filter into your line for you." And she leaves. Not even 3 minutes after she leaves. my internet dies out again, and my "500mbps" internet is holding steady at 20mbps. And the odd bit, EVERY time my internet speeds drop. It falls to the exact same steady speed. It feels very forced, and not like a real problem. Like the company is throttling my speeds down to 20mbps and only that. So Taylor calls my wife saying "I just left and was double checking if there was anything else you need. My wife told her the issue is worse than before, and the internet is out entirely. And Taylor lies to my wife saying "well I didn't touch anything. I didn't even go inside. I just handed your husband a paper and I left." 2-3 months later, we still have basically unusable internet. And 0 help from anybody. This company has stolen from my wife and I, lied to us, breached the contract, and have left us with no options. At this point we feel the necessity to bring a law suit on this company for the ineptitude of the way they have handled the situation, lied to us, and stolen from us. Do not, ever under any circumstances do business with CoX or any businesses they own. They are a crooked company who haven't earned your money.
• PD

  Pat Dodds

  Sep 8, 2025
  1.0
  My latest experience indicates this is a company trying to commit suicide. Our Internet was down 12 days. We did receive daily texts advising us that Cox was “working overnight” on a fix, but no further details. Calls seeking more info were routed to an automated system that verified our address, acknowledged there WAS an outage in our area (oh, thanks!), urged us to sign up for text updates (ditto!), then informed us that speaking with a live representative would not speed repairs, then, no kidding, said “goodbye,” and hung up. Same sequence every time we tried to call. Finally, at day 10 or 11, we got a text that the service was back up. No, it wasn't. I did the standard plug-unplug routine with the modem, several times. No luck. An online chat with customer service not only failed to restore service, but concluded the problem was on our end and we would need to pay $75 for a technician's visit. Injury+insult. About 8 hours after that bonkers exchange, just after I returned home with a competitor's router in hand, the service came back on (so the problem was NOT on our end). All this happened while a new fiber company and many cellular providers have been knocking at our door offering cheaper, faster service. If there is some kind of intelligence undergirding Cox business operations and the company's customer service experience, it is surely artificial.