Cox Store

Reviews

• EM

  Erin McCrann

  4 days ago
  5.0
  I wish I had paid more attention to the staff’s names tonight, but they were incredibly kind and helpful. I arrived 15 minutes before closing time (I had mistakenly gotten the closing time wrong and didn’t realize it) and the staff still went above and beyond to assist me with my issue. The main woman who helped me had red hair and managed to connect my WiFi to my apartment within 20 minutes. I had been trying to resolve the issue of getting connected after a previous tenant didn’t end their service. I was actively trying to resolve this on the cox customer service line for 8 days. I genuinely appreciate everyone’s willingness to help me so close to closing time. Thanks again!!
• AA

  Anthony Almanza

  Oct 24, 2025
  5.0
  Very friendly and understanding.
• AW

  Adam Watts

  Oct 20, 2025
  5.0
  I can't say enough about the employees. Thank you Carlos Martinez for your knowledge and patience for transferring our service. Great experience, would recommend this store to anyone.
• PP

  Phrickin' Phylean

  Oct 1, 2025
  5.0
  Ask about their bundle packs when you get internet and a cell phone. Much better service than CenturyLink much more reliable Wi-Fi.
• NN

  Nicole

  Sep 25, 2025
  2.0
  I had WiFi issues for a couple of months and first went to the store for help, thinking my modem might be the problem. The employee didn’t even check the modem and instead told me the issue was my 250 Mbps plan, recommended for upgrade, which was an extra $20 per month. I upgraded, but the problem continued. So I went back to the store, and they gave me a new modem at no additional cost, but that also didn’t solve the issue. I finally scheduled a technician to come to my home. He quickly discovered the real cause—damage to the wiring outside my wall. It was a mechanical issue that had nothing to do with my plan or modem. The technician was professional, honest, and solved the problem right away. In my experience, the store focused on upselling rather than actually diagnosing the issue. If you’re having connection problems, I recommend skipping the store and scheduling a technician directly. They know what they’re doing and will save you time and money.