Courtesy Nissan

Reviews

• SL

  shaddel Lewis

  Sep 6, 2025
  5.0
  I had such a great experience with Scott at Clay Cooley! He was extremely helpful and took the time to explain everything clearly, which made the whole process stress-free. What I appreciated most was how genuine he was—he even shared a bit about his own life, which made me feel really comfortable and at ease. It felt more like talking to a friend than just a service advisor or sales interaction. Thank you, Scott, for making this such a positive experience!
• JU

  John Ugarte

  Sep 6, 2025
  1.0
  I recieved a recall notification. I call the service department to see if it's legit. The service member says it'll take about an hour. I make the appointment for Saturday morning. I arrive a bit early. The service member said, we'll do a complimentary multi point inspection. This service could take up to 3 hours. I asked why so long? He explained because it might take time to get into the shop. At 0722 hours, I recieve a text saying the has started the inspection process. At 0817, recieve a text with the recommendations. I approach the service desk at 0835, ready to pickup the car. Their response was it's still hooked up to the machine for the upgrade. At 1003, cars ready. Recieved the car at 1012. The guy that brought the car to me says, is this your car? I said, yes. Off property at 1013.... I normally don't post but I'm a little irritated. These are my thoughts. I'M HERE FOR AN UPGRADE (recalled) FOR THE COMPUTER, not a 55 minute multi point Inspection. That tells me the car can be upgrading during the inspection or dealerships doing what they do, holding vehicles or owners hostage. As customers come and go through the waiting area. Make me believe I'm getting pushed to the end of the line because it's a recall service. With the guy just asking if this is your car? Where's the security in that?
• RR

  richard

  Sep 6, 2025
  5.0
  Made an appointment on Labor Day about 2 hours earlier through the Internet. I arrived about 30 minutes early. The vehicle 2025 Frontier pro x that I found on the Internet was waiting for me to take on test drive. The salesperson was awesome. We did have a little issue with the sticker price not matching the Internet price due to all the Nissan discounts. The manager went and got the price verified and the purchasing process began. It did take about two hour I feel that was due to the sale Nissan was running through Labor Day , they were pretty busy. I got what I thought was a fair trade in value on my trade in . They have seriously made the process much smoother and quicker than in the past. This is my 3rd vehicle in a row from courtesy Nissan I was a little disappointed to learn that they were purchased by Clay Cooley just days prior. I switched to Nissan from ford a few years back for two reasons 1. Price for value2. It’s a no hassle , no stress process. Thank you for another great experience. Don’t seem to matter what name is on dealership Nissan is awesome.
• LM

  Louise Mae

  Sep 5, 2025
  1.0
  Extremely extremely disappointed. The day they sold me my car, I went out and looked at everything, noticed no issues other than there was a bunch of water around the spare tire area. I told them I wasn't going to buy it like that and they needed to figure out what was wrong with it. They took it to service and service said "it's just from puddles splashing water up into there, shouldn't be an issue", which I thought sounded wrong, but they made it seem like they thoroughly looked through as it was there for well over 2 hours. I bought the car thinking nothing was wrong. A couple weeks later, I called my sales person complaining of a mildew smell after rain and brought it back up to the dealership for them to look at it. Still "nothing was wrong, make sure your windows are rolled up". A few days ago, in the pouring rain, I open my trunk area to water flooding from the side lights, vents, and the entire line of where the carpet meets the plastic at the sides. (Obviously has been getting worse as time goes on with them telling me nothing is wrong). Take it in and they tell me they can't even DIAGNOSE IT unless they take the side panels off and it'll cost me almost $500. FOR AN ISSUE I BROUGHT UP WHEN I BOUGHT THE CAR and they told me it was nothing. Now apparently my only option is to trade it in and pay $200 more every month ($700/month) or ruin my credit for the next 3 years? FOR AN ISSUE THEY SHOULD HAVE FIXED FOR FREE. I tried to speak to the manager so maybe i could come to some kind of agreement because this whole situation is ridiculous, they refused to even come and talk to me. THE MANAGER refused to come talk through the issue with me. And the icing on the cake? THEY TRIED TO PUT MY CAR IN THE CARWASH AT THE END OF THE VISIT while I was arguing with them telling them I wasn't going to pay the diagnostic fee because they DIDNT DIAGNOSE IT. Do not recommend this place at all.
• MD

  Maggy Diaz

  Aug 26, 2025
  3.0
  Courtesy Nissan in Richardson completely misled me regarding the cancellation of a warranty. I cancelled well within the time frame allowed, yet they have refused to issue the refund that I am rightfully owed. The finance manager was dishonest, unprofessional, and acted in bad faith. This type of conduct is unethical, dishonorable, and potentially illegal. I will be pursuing legal action and filing complaints with the Texas Attorney General’s Consumer Protection Division, the Texas Department of Motor Vehicles (TxDMV) Enforcement Division, the Better Business Bureau (BBB), and the Federal Trade Commission (FTC). No customer should be treated this way, and I strongly urge others to be extremely cautious when dealing with this dealership’s finance department