AB
Aaron Bailey
Jul 2, 2025
One employee who was clearly tweeking on something as noticed by all.
EM
Ellagrace Marchese
Jul 1, 2025
Do not order from here!! My mom ordered 40$ worth of food last night, was supposed to be ready at 8pm she was there waiting for almost 3 hours multiple other people were there waiting for their food as well and a doordasher had to cancel their pick up for someone else’s order because no one was there forever, she finally just decided to cut her losses and come home, went back today to try and get a refund, the person working said they came in that morning to a bunch of orders printed on the machine and tried their best to help her but also couldn’t get ahold of a manager or corporate, she got an email from corporate today that said the delivery driver was hit by a car which is understandable, and that the owner had to run deliveries and that’s why the store was closed for a bit (3hours) they said the owner had left her a voicemail to try and work things out she never had a missed call or any voicemail from the guy at this point she just wants her money back but they’re beating around the bush, she’s been calling people trying to get for almost 12 hours now, don’t order from here unless you just wanna give them money because you will not get your food.
JM
Judy Marchese
Jul 1, 2025
I placed an online order here at 7:18 pm to be picked up at 8 pm. When I arrived at this location I found a sign on the door saying I'm on a delivery. Will return soon. Thank you in advance for your patience. I then waited almost 3 hours constantly calling the store. Trying to contact someone. Finally I have up and just left. I've contacted my credit card company for a refund. This is the absolute worst place I have ever ordered from. I will NEVER order from there again.
I placed an order online and called when it didn’t arrive at the scheduled time, only to be told that their online ordering system was down. No one contacted me to let me know, and they had no clear way to issue a refund. Instead, they expected me to pay again for an order I had already placed. When I asked the manager for the corporate number, they couldn’t provide it. Extremely poor communication and customer service. I won’t be ordering from here again.
Ordered $70 dollars worth of food which included a large Chicken Bacon Ranch, a small cheese bread, and a small pepperoni pizza, and a 2 liter of Pepsi which we did not even receive. The delivery driver was excellent and very friendly, however the food was the WORST pizza we have ever had. The pizza and cheese bread had ZERO Flavor. No seasoning, no butter, no nothing lol. We kept asking each other how anyone orders from Cottage Inn as we ate and then threw the food away. We are located 4 miles from this location and they charged us $16 for a delivery charge. Never will I order from Cottage Inn again. Would have rather spent the same amount of Money and just got Jets Pizza. Do not waste your time eating this dog food.
Little Caesar’s would have been $50 cheaper and I would have much rather had food with flavor.