GK
Greg Kowalski
Oct 5, 2025
Rent amounts seem to change monthly as they constantly post odd unwarranted charges on your tab. Have my own renters Ins and have proven this to their 'system' with endless documentation. Even had to get Allstate involved and it took weeks to correct. The junk Insurance fees are back in Oct's rent including a Sept Insurance fee!?! Also included another mystery $9 fee. Do better Copper!!
*Update*
So this is how they handle these bogus charges...
It's apparently not their problem...
"One of our partner companies Homebody controls this fee, given that you absolutely have not opted-in to this program, you have every right to reach out to them and they can remove the charge for you."
Why do I have to remedy this?!?! Its YOUR VENDOR!!! FIX THIS!!!
After multiple calls, reached the vendor who applied the bogus fees. They credited the Oct fee, but basically stole the Sept fee as that was taken out of the rent/utilities I paid on 10/1 (to avoid late fees). Called Apt/Mgt to notify that they need to credit the money stolen they show I still owe, but they don't care. Be aware as they clearly don't care about their residents and are fine with Vendors/Partners stealing resident's funds.
Update
Reached out to leasing@... to 'address this issue' as they requested in the reply here. Unsurprisingly, they wrote back and referred me to someone else/another email (accounting@...), who I've since wrote to ONCE AGAIN explain the theft, but haven't heard back. Guess I get to continue to try resolve this myself since they never seem to be able to correct an issue.
Par for the course with Copper.
experience at Cooper Social has been a mix of positives and challenges. I truly appreciate the sense of community here—the events organized to bring residents together are thoughtful and enjoyable, and the office staff have always been friendly and communicative.
However, I’ve encountered ongoing issues with unit maintenance that have impacted my overall experience. Last year, my apartment went two full months without a functioning washer and dryer. While the team attempted repairs before ultimately replacing the units, we were only offered access to the tour apartment’s washer and dryer after the second month had passed.
This year, the dishwasher has been a similar concern. Despite submitting a maintenance request and receiving initial attention, the appliance remains non-functional nearly two months later.
Parking has also been a source of frustration. When the complex began towing vehicles, I had just purchased a car with temporary tags. I parked around 5:30 AM, only to have my vehicle towed at 6:00 AM—before I had a chance to obtain a parking sticker due to the office being closed. I was given a contact number by someone in the office to escalate the issue, but I never received a follow-up. I also reached out to office representatives yesterday and was told someone would get back to me, but again, I received no response.
When I visited the office this morning, I was informed that because I didn’t have a sticker, I should have parked in the deck. Unfortunately, this detail wasn’t clearly communicated in the email I received, which simply stated that all residents needed a sticker. I later learned that at least 14 other residents experienced similar towing incidents, and even after mine, I noticed others still didn’t have stickers—raising questions about consistency in enforcement. I ended up paying $180 to retrieve my car.
Given these ongoing maintenance and communication issues—and the added stress of being pregnant—I’ve decided not to renew my lease. While I’ve genuinely enjoyed the community atmosphere and appreciate the kindness of the staff, I hope these concerns can be addressed to improve the experience for future residents.