Cone Health Urgent Care at Elmsley Square

Reviews

• KW

  katrina whiteside

  4 days ago
  1.0
  Hi Everyone I had a very upsetting experience on November 10, 2025, 1P-3P, at Cone Health Urgent Care–Elmsley accompanying an IDD blind client for medical care. The CMA was extremely harsh and disrespectful toward me as the caregiver. Her tone was negative and bullying throughout the intake. When I calmly said I deserved the same respect I give others, she told me to “get out.” I explained that I couldn’t leave because my client is blind and IDD, but she continued her harsh tone and stalled when I asked for a manager. My 15-year-old grandson, who was volunteering with me, became upset after seeing how she was treating me. Instead of de-escalating, the CMA called the police on him. Thankfully, a professional RN stepped in, handled the situation with compassion, and completed the visit respectfully. The police listened to us, understood what happened, and left without issue. I am up late talking with my grandson . we are trying to figure out what was the CMAs problem toward us. The PA was very kind and professional too. This situation was humiliating and distressing. I hope Cone Health investigates this incident , ensures their staff receive proper training in professional communication and disability sensitivity plus offer an apology . KW
• FS

  fleta starnes

  Nov 4, 2025
  5.0
  Very professional and actually didn’t take long at all to be seen very satisfied with services
• BB

  Brian Bowman

  Nov 2, 2025
  5.0
  I came here with chemical burns in my eyes and these people were great to me. I joked a little and felt bad we had to make a mess with water too fix the problem! They were so comforting and helpful! Thank you
• SS

  Shannon

  Oct 31, 2025
  5.0
  Fast through Service, Good People 👍🏾
• AM

  Amy Morgan

  Oct 11, 2025
  5.0
  Doctor was great, staff were very friendly! Also professional and efficient. Thank you Dr. John! FYI - I suggest making appt ahead of time!