Commonwealth Credit Union

Reviews

• CW

  Connie Willoughby

  Aug 17, 2025
  5.0
  So thankful for Commonwealth Credit Union in Richmond, Kentucky! Doing business with CCU has been so easy and awesome!
• BB

  Ben

  Jun 7, 2025
  1.0
  TLDR: they don't notify you properly before starting to charge you for inactive accounts. They also don't give change for money you get from their ATM if you don't have an active account. So much for being a community bank. The ATM gave me large denominations when I needed smaller ones, when I went inside I found out they closed my account due to dormancy. They never notified me regarding the dormancy or they were charging me a dormancy fee. The fee likely started during my deployment and I didn't have the time to go back after I returned. Stealing almost $50 from me. They then refused to give me smaller denominations because my account wasn't active.
• DW

  Douglas Wooton

  Mar 1, 2025
  5.0
  Yesterday, on Friday evening, I pulled into the Richmond branch at 5:29 p.m. A virtual teller, whose name I can't remember (her name started with A), helped me work through a very time-sensitive and critical issue I was having. I own a business that is very hectic and has constant unforeseen changes. I can't thank her enough for the help. Her help completely turned around the very bad day I was having. Awesome experience. 10/10. So thankful to have a bank on my end of the county that offers all the technology resources I need.
• GS

  Gail Stout

  Dec 29, 2024
  5.0
  I have an auto loan with Commonwealth and only have positive things to say about all the interactions with them. The website does what it should and I can find my information quickly.
• SS

  Sreekuttan “Sree” Palakkadan Subash

  Aug 24, 2024
  5.0
  Great service at their cool new location.