Comfort Keepers Home Care

Reviews

• LG

  Lisa Gftp

  Jan 31, 2024
  1.0
  Wallingford Comfort Keepers wasn't focused on their prize winning customer service from the get-go. Kara S. certainly called right away, made an appointment-- And for my very first taste with this company she DIDN'T SHOW, nor call or text. For over 40 minutes. NOTHING!!! I Had to call her.. Strike one. Kara also never communicated the schedule for the following month-for January, when services just began in December of 2023. No - communication whatsoever, then when I had asked, she replied with a snotty answer-- , "You Do Have a calendar, right ?" Guess I was supposed to read her mind, AND the care givers schedule as well.... (That capability, my friends is only for The Lord Christ Jesus. Not myself..) TOTAL LACK OF communication, Strike number two. AND as a new client of 2 months with Comfort Keepers , they actually sent an individual- Tina who had --Little to No Use of her right hand or forearm.. Because of a stroke she had.. (this is who they hire and sent to help be a care giver / PCA , to someone in need ??) How●● is this helpful to myself with severe physical disabilities, I asK??? That wouldn't be a good fit for Any- individuals who are disabled, and or elderly.. But this is the work of this so-called prize winning customer service company that they profess to be. She couldn't even put on my socks, make the the bed, and more-ETC.. Unfortunately left me in tears -- both emotionally and physically from having to do the work for her, myself, -- which is the Whole Point of hiring this company... --And to be paying $35.00 dollars an hour for these services, that as the client, I DID NOT RECEIVE... How is this TOP QUALITY customer service, I asK?? Garrett - the owner approved $35.00 credit, on the 16th of January , for what occurred on January 2nd, which the Company Has NOT YET GIVIN OR ADJUSTED in any of their invoices.. (They sure DO SEND OUT THE BILLS or invoices FAST ENOUGH. Though.) It's now- the last week in January 2024-- looking for that updated invoice reflecting the credit - which hasn't occurred, Calling the Wallingford office questioning about a correct- updated invoice, I was told by Kara -- "We Can't Do that , it'll reflect in February 2nd's invoice, when that goes out," -- which hasnt even occurred yet... Comfort Keepers is already planning to send an invoice --- with NO care giver or PCA in mind or scheduled for that day -- 🤔 ... ( If the company sends the invoices, they certainly have the capabilities to make an adjustment. Correct ??) Also February 2nd, Is NOT ON Or AFTER THE 3RD OF EVERY MONTH which I requested services to start-- Which I stated to Kara when she came to my home for our first meeting in late November 2023, advising of my needs and preferred time to start, and whatnots. Does that Sound like a Company-- people could put their trust into and the money- especially if they're paying OUT-OF POCKET like myself.. ( Being on a FIXED/LIMITED INCOME???) SHAME ON YOU -- Comfort Keepers.. Third and Final strike. As a result of their actions, and Poor communication , and horrible customer service, the contract with Comfort Keepers is officially TERMINATED.
• MC

  Maureen Coppola

  Aug 14, 2023
  5.0
  Maureen gives excellent service and is very conscientious!!! She is extremely professions in your job. I am extremely happy with her in giving the best care to my mother. Maureen is the best!!!
• PU

  Patti Urban

  Feb 22, 2018
  5.0
  Comfort Keepers of Wallingford is an awesome home care agency. Everyone there is no nice and trustworthy. I highly recommend them.
• KG

  Kailey Gaetano

  Mar 6, 2017
  5.0
  Caring and reliable employees!
• JP

  josi pgill

  Aug 22, 2015
  5.0
  My husband and I hired Comfort Keepers to be a companion to my 94 year old father-in-law (who was living with us) while we were at work. I was extremely impressed from the moment Carol Carbutti came into our house and spoke with Dad. She "interviewed" him with such a caring manner filled with gentleness, understanding and sensitivity for his age and condition. Our 'companion' came to the house on a regular basis and Dad looked forward to just sitting with him and talking! In emergency situations, he was well-trained and helpful. Dad had a seizure and he alerted us immediately, called 911 and kept Dad calm until help came. We knew that Dad was well taken care of with Comfort Keepers and we never worried about anything going wrong. Comfort Keepers was with us until Dad went into the hospital and passed away. I highly recommend Comfort Keepers. They ARE exactly what their name implies!