Clayton Homes

Reviews

• MT

  Mark Troy

  Sep 22, 2025
  4.0
  We wish to be as honest and frank with our comments as there were some good things with our experience some not so good. We researched and visited several Clayton Homes dealers before deciding on the dealer in Mt.Airy, North Carolina. This was due to the honesty and integrity of the salesperson, Chess Setser. We were very comfortable and enjoyed working with him. We liked the models from Rutledge Homes the best. Chess arranged a factory tour for us and accompanied us to see the factory and how the homes are built. We liked what we saw with the process and felt that the home we were choosing was of good quality. We decided to purchase the Classic 56 model which fit our needs. The house flowed well and looked really good. Chess took us through the purchase process and worked with us to schedule delivery on the dates we needed. It went very smoothly. The first half of the home arrived without incident but the second half did not go so well. Certain precautions such as tree trimming along the mountain road were not done although we paid for this. Due to this problem, the contractor tried to turn the house around so as to not damage the plastic covering the house since rain was in the forecast. This was a steep mountain road and the mover decided to “lower” the house using his crawler. According to the mover, the hitch broke and the house drifted down off the road partially into a large ditch and was also blocking the road. The house was still intact. The project coordinator, John immediately lined up a crane and a crew and picked the house up back onto the road and had the house on our property the next day. After a factory rep came out and inspected the house, the only damage found was a damaged door and a broken toilet tank cover. To our advantage, this was the half of the house that did not contain the kitchen and utilities area, only living space and 1 bathroom. After inspections, the go ahead was given to assemble the 2 halves together. The local building inspector failed the assembly twice. Once due to too much gap between the 2 halves. It did not meet the manufacturer’s specs and you could see daylight around the seal between the 2 halves. The building inspector was thorough and warned us that if it wasn't done to manufacturer's specs, then the warranty could be voided.On a second attempt, the contractor tried adding adding additional bolts and lags which also failed inspection. The contractor finally had to bring all his equipment back to the site and re-position the halves correctly and it finally passed inspection. However, this problem caused about 2-3 weeks delay. We did have problems with the project coordinator. Lack of communications, delays with contractors showing up on schedule, etc. Thankfully, Chess our salesperson and Erin the manager stayed on top of things for us and we finally got the house finished. In my opinion, the Rutledge home is a well built home. It says a lot when it survived a fall down a steep mountain road pretty much unscathed. We were disappointed with the project coordinator as well as some of the sub contractors. Other sub-contractors such as the one building the front steps and back porch did an excellent job. Chess, the salesperson did an excellent job of staying on top and fighting for us through the process. We felt we could trust him and I would not hesitate to do business with him again. We have been in the house for a few months now and Clayton Homes has followed through with taking care of smaller repairs and issues we have have found after we moved in. These issues were mostly minor as is normal with any new home and were taken care of in a timely manor. We are happy with our new home and enjoying it greatly. Kudos to Rutledge Homes of Tennessee, to Chess who stuck with us, to Jake who did a great job on the repairs and to Erin the manager as well.
• BN

  Brooklyn Nelson

  Aug 22, 2025
  5.0
  Chess was very friendly and helpful! Would recommend him to anyone who is thinking about purchasing a home!
• BJ

  Brandon Johnson

  Aug 22, 2025
  5.0
  AWESOME experience with this company!! I worked with Chess and it was the best experience ever. He was willing to work with me day and night to answer any questions I had and make the process very easy. I would recommend anyone to Clayton homes of Mount airy!! Awesome customer service and quality work!!
• DT

  Danny Turner

  Aug 4, 2025
  5.0
  Chess went over and above to get us into the home that we wanted at a fair price. He’s not only good at his job, but he’s a good person. I would highly recommend Chess at Clayton in Mt Airy
• TJ

  Tina James

  Jul 23, 2025
  5.0
  We as a family of 4 are looking for our forever dream home. We found just what we wanted at our local Clayton Homes in Lexington NC. We went through the application process with no trouble until it came to interacting with our sale person. He was so disinterested in talking with us about the mobile home. He wanted to enlighten us about his familys business adventures, upcoming trips and watching out the window at other customers driving up. He only offered web sites to look at instead of talking with us face to face. It was so disappointing and we left feeling like we'd never have our new home. This is when we decided to travel to Mt Airy Clayton Homes the following week and were blessed to meet Chess. He brought us into his world with such a great welcoming spirit. He answered more questions outside on the lot before we ever looked into the homes. This man spent so much time with us to personalize the home we chose, he called the manufacturer to answer a couple questions while we were there. I could go on and on about our experience... so we are looking forward to closing on our new forever dream home with Chess at Mt Airy Clayton Homes. If your in the market...this is the place to go!!!@