Customer Service
The staff, particularly Kim, Miranda, and Donna, received high praise for their helpfulness, knowledge, and personalized attention throughout the home buying process.
Home Quality
While many customers expressed satisfaction with their homes, some reported issues with construction quality and maintenance, indicating a need for improvement in this area.
Communication
Several reviews highlighted inconsistent communication during the home buying process, with customers desiring more frequent updates and clarity.
Affordability
Clayton Homes is recognized for offering affordable housing options, making homeownership accessible for many customers.
Overall Experience
Most customers reported a positive overall experience, feeling supported and valued throughout their journey to homeownership.