Clayton Homes

Reviews

• OS

  Olivia Stuman

  Oct 8, 2025
  1.0
  I wish I could give lower than 1 star. Clayton in Cleveland is awful to deal with. We started the home buying process last summer (June/July 2024). We chose our plan, asked plenty of questions, did our research, checked google reviews, BBB. I thought I did all the right things. We closed on the loan November 2024. House was ordered and we were told 3-4 months till done and here in Cleveland. April 2025 our home was on the lot. We did a walk thru of what we could on a rainy afternoon. May was extremely rainy and our home sat there the entire month. June, July and August was a long blur of not much being done. A lot of phone calls just to get people to do anything. We were ignored by project manager, sales manager, and corporate. We were lied to all of the above. ***If you do chose to deal with Clayton, which I recommend NOT TO, but keep records. Always text so you have proof. Take pictures and write things down.*** Our trim looks awful and hasn't been fixed. Floors had problems that they wouldn't fix before we moved our stuff in. We still can't get them to let us know when they are going to fix stuff that they have known about since July. We even asked for a trim package so that we could just take it all down and redo it ourselves. When we ask about things that were told to us, now they don't recall those conversations. PLEASE STAY AWAY FROM CLAYTON HOMES, ESPECIALLY CLEVELAND OFFICE ON SOUTH LEE WHY.
• KM

  Katrina Messex

  Oct 1, 2025
  5.0
  Cooper at Clayton Homes has been great—knowledgeable, helpful, and guiding us through each step. We’re still in the process, but I’d already recommend asking for Cooper if you’re looking at Clayton Homes.
• CN

  Cindy Nellen

  Sep 17, 2025
  5.0
  If your thinking about purchasing a manufactured home definitely go visit Beverly at Clayton Homes in Cleveland TN. Her professionalism, candor, and her customer service was second to none. We felt comfortable asking any questios involving the purchasing process and feel well equipped to make an informed decision. Thank you Beverly!
• SB

  Stephanie Bostick

  Sep 15, 2025
  1.0
  If I could do no stars I would. Service sucks. When there is an issue they take their good ol time to get it fixed or even called in. Have had issues with the siding since the day they put it on the land and here it is 4 months later and still getting the run around bout when or if it will get fixed. The house isn't leveled so there is gaps at the door that you can clearly see the sun shining thru and they tried to say it was the way the door was made. Still waiting on part for our shower after two weeks of them being there and half fixing the other issues. My ol man had to redo the back door cause when you shut it, it would pop back open. Trying to get ahold of anyone and get a straight answer on nothing but a joke. There is always an excuse for something. If we knew are was going have this much of an issue to get anything done we would had never got anything from them. Save your time and money and go else where!!!!
• AC

  Amie Cross

  Sep 11, 2025
  5.0
  Kyle has been working with us for awhile and he is very patient and amazing at his job. We love Clayton homes and everything they are doing for us! Shop at Clayton homes for your forever home🤍