RZ
Ricil Zepol
Mar 10, 2025
Subject: Urgent Assistance Required
To whom it may concern,
Firstly, I want to highlight the exceptional customer service. The team is professional and knowledgeable. We worked with Sean and Mario during our purchase, and they excel in their roles.
Unfortunately, we have yet to experience the joy of calling it “Home Sweet Home”. The entire process from delivery to setting it up has been a nightmare. We never had the opportunity to see the actual mobile home being delivered. The trailer we received resembled a repossessed or used mobile home; even though we were assured that it was brand new. Additionally, the workmanship of the mobile home has been subpar.
This review aims to raise awareness about the manufacturing process and how problems that occurred before, during, and after delivery are addressed. During our inspection of the mobile, we encountered a number of concerning issues. Such as, the dining room ceiling exhibited an unsightly crack, detracting from the overall aesthetic. Additionally, there were various areas where caulking around the sinks and drains had deteriorated suggesting a lack of maintenance. We noticed that both the front and back doors failed to close properly, which could be a security risk. The bedroom doors also struggled to latch creating a frustrating experience. Nails were carelessly protruding from under the cabinets, posing a potential hazard. The water heater showed signs of damage, and the refrigerator was similarly affected, indicating neglect or wear over time. In the bathroom, the drains appeared to be problematic and we observed flickering light fixtures whenever the electrical outlets were in use, hinting at underlying electrical issues. Overall, the mobile home presented a long list of maintenance concerns that would require immediate attention.
First and foremost, we need to contact the seller; however, it seems that the department responsible for handling work orders is often unavailable leaving no one else able to address the issues or we are just being ignored. Initially, they sent out their crew multiple times, but the job was never completed satisfactorily. Eventually, they contacted their manufacturer team to come and attempt repairs. As of now, the mobile home still has numerous defects in workmanship.
A year later, we have made several attempts, to resolve these concerns. We have contacted the local office of Clayton Homes in Corpus Christi, Texas and the distributors of the mobile home. We've also left several voice mails and messages with those who answer the phones, but we have not yet received a response.
This situation has been ongoing since the beginning of the purchase and has become increasingly overwhelming and stressful.
Therefore, we are reaching out in this form to find out who else we can contact for assistance in addressing our concerns. These are only some of the photos, there's many more that we can provide.
Thank you for your attention to this matter.