Clay Cooley Ford

Reviews

• MG

  M G

  5 days ago
  1.0
  I bought a vehicle from here a few months ago. Here are my complaints: -Bait and switch prices -Finance will pressure (flat out lie) you into buying they’re extend warranty -They told me “we don’t accept outside financing” -Staff playing loud obnoxious music in the lobby while vaping everywhere. There were more issues but these were the main ones. I since then canceled all the warranties and got most of my money back. I am still missing my refund for their “easy care” warranty which is $1195. I’m gonna have to show up in person because no one answers the phone and when they do they transfer you to a voicemail machine. Absolutely horrific service. A few months later and they’re still giving me a headache.
• JJ

  Jon

  Sep 9, 2025
  5.0
  🌟🌟🌟🌟🌟 Buying my 2024 F-150 Lightning Flash Edition from Clay Cooley Ford in Arlington was hands-down one of the best car-buying experiences I’ve ever had. From the moment I walked in, the team treated me like I was picking out a spaceship—not just a truck. And honestly, with the Lightning’s tech and power, it kind of is a spaceship. The staff was knowledgeable, patient, and genuinely excited about the vehicle—which made the whole process feel less like a transaction and more like joining a very cool club. They walked me through every feature, answered every question (even the nerdy ones), and made sure I drove off feeling confident and thrilled. The truck itself? Absolute beast. Smooth, silent, and packed with smart features that make my old ride feel like a rotary phone. Clay Cooley’s pricing was transparent, the incentives were solid, and their Family Guarantee program gave me peace of mind I didn’t even know I needed. If you’re in the market for a Lightning—or just want to feel like a VIP while buying a vehicle—Clay Cooley Ford is the place. I’m still smiling every time I hit the accelerator. ⚡🚗
• JB

  Joshua Bowen

  Sep 2, 2025
  3.0
  Updated September 8, 2025: My check for $250, which is dated August 20, 2025, finally arrived today. My salesman, Jacob Barton, has been working on this issue non-stop, so I still would give him 10 stars if I could. I did update the one-star rating I originally gave to a 3-star rating. The lower and mid-range rating is based solely on the lack of awareness/nonchalant attitude from the service department the day I bought the vehicle and the subsequent work I am having to have done to the vehicle because Clay Cooley's service department should have caught the issues and corrected them before placing the vehicle for sale. On August 7, I initiated a conversation with salesman Jacob Barton online and eventually over the phone and through text and ultimately purchased a 2019 Lincoln Navigator from Clay Cooley Ford. I live in Mississippi, a little over 7 1/2 hours from the dealership. I told Jacob I would catch an early morning flight on August 8 so I could get to the dealership early and be on my way home to arrive back in MS at a decent time. My flight landed at Dallas Love Field shortly after 10 a.m. August 8, and Jacob picked me up from the airport. We arrived at the dealership a short time later. By 11 a.m., I was in my Navigator getting ready to leave the dealership when I noticed the air conditioner was blowing hot air. I called Jacob, and he told me to bring it back to him and he would have it checked. We immediately took it to the service department, and they assured me they'd get it looked at and repaired so I could be on my way quickly. A couple hours passed, and when I asked about my vehicle, I was told they were still working on it. This scenario played out throughout the day, and by 5 p.m., I asked to speak with a general manager. He immediately apologized and got on the phone to see why it was taking so long. I also messaged Jacob to let him know that I really needed to get on the road. Jacob immediately came back to the service waiting room where I was and extremely apologetic. He then stated that the general manager was offering me $250 for my inconvenience. I thanked both Jacob and the manager, and by this time, it was getting close to 6 p.m. Before I left, I asked about the $250, and the manager told me he would have it mailed on Monday (this was on Friday). I understood because the business office had already closed. A week afterward, I still had not received my check, so I messaged Jacob, and he told his manager told him it was being mailed that day. Also, during this week, my Navigator's engine began making funny noises, so I took it to have it looked at, and the cam phasers have to be replaced, an extremely expensive job. Thankfully, the finance manager worked a warranty into the deal for me. Today, my Navigator has been in the shop for two weeks. The service department cannot do any work on it until the warranty company approves it, and the warranty company is questioning why the vehicle was sold to me in this condition. AND, I am still waiting for my $250 check, which is now knocking on three weeks from the time it was promised. I must give credit where credit is due, however. My salesman, Jacob, has gone above and beyond to make this deal as good as it could be. If I could give him 10 stars, I would. He deserves them. I couldn't have asked for better service from him. However, the service department is ridiculous. IF they serviced my vehicle before they sold it, the AC problem and the cam phaser problem would've been found. Finally, I believe it will be a miracle if I ever receive the $250 check from them. I've bought many vehicles out of state, most in Texas, and this is the first time I've ever had an issue like this. Clay Cooley, this ball is in your court. Make your promises good and stand behind your vehicle you sold me. If this situation is rectified immediately, I'll be happy to remove this post and change my rating of the dealership, but right now, I am not too fond of the dealership and the service I received, except from Jacob.
• PW

  Payton Weaver

  Aug 31, 2025
  1.0
  Can’t recall last time I’ve written a negative review about anything or anyone. But this situation deserves the attention. Traded in a vehicle on a Saturday and supposed to have a 3 day satisfaction grace period in case if have change of heart can return new vehicle and get back trade in. I called and reached out to dealership in numerous way beginning on that Monday, just two days later to inform had change of heart and wanting to return Bronco purchased for my trade in (well within that 3day period) they informed me didn’t know where my trade in was located and had to look and more than welcome to return the bronco. Why would I dare bring you back a vehicle when you don’t even have mine to give back and just leave me c without a vehicle completely. This place kept giving me the rearound for hours that led to days. Saying can’t find my original vehicle, this location has one of the absolute unprofessional and inconsiderate Sales Managers named Ken that only wanted to throw sarcasm and disrespect towards our issue. Will be gathering up all documents and receipts to take further action against this place. Do not trust or believe their sales pitch talk as they don’t care about the customers only what goes in their pockets
• CG

  Clay Golightly

  Aug 30, 2025
  1.0
  I woke up this morning and started my attempts at 830am to reach this dealership about buying a very specific Bronco that they had. I received emails and text messages from three different people assuring me that it was still available and on the lot. I made it incredibly clear countless times that I live 5 hours away and would happily leave right now if we could just agree on the price so that there were no surprise add-ons and that I could pay some sort of deposit to guarantee that it would be there. I did not want to drive 10 hours round trip for something that we get sold out from under me. I spent literally the next 8 hours texting and emailing people to just get a simple confirmation that the vehicle would be there when I arrived. I kept getting delayed time after time. The representative that I was texting with would tell me that he would confirm right away and then I wouldn't hear anything for an hour and a half. I submitted my application and sent in our driver's license copies. Then I didn't hear anything for another hour and a half. I tried calling and emailing. Then I would get another text message saying that we were almost good to go. I was finally able to get someone on the phone at 3pm because I was getting concerned that we might not be able to make it in time since they close at 8pm. I finally got a human on the phone. He told me they sold the vehicle an hour ago. I am fuming right now. These people are unorganized, slow, and don't seem to care one bit about your time a long as they can make a sale. My entire day was wasted as was my chance of buying a vehicle this weekend since it's now late and dealerships are closed on Sundays. I was obviously offered to still come in and buy some vehicles that cost $8,000-$10,000 more. Sadly, I will never do business with Clay Cooley Ford. Lesson learned.