Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
VA-594375 Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location
Cindy Shumaker - State Farm Insurance Agent
15871 City View Drive, Midlothian, VA
23113, United States
Hours
Reviews
5.0
213 reviews
5 stars
210
4 stars1
3 stars0
2 stars0
1 star2
What are people saying?
AI-generated from customer reviews
Customer Service
Agents, particularly Deshawn and Trae, received high praise for their professionalism, patience, and ability to explain options clearly.
Cost Savings
Many customers reported significant savings on their insurance premiums after switching to State Farm, often with better coverage.
Ease of Process
Customers appreciated the smooth and efficient process of switching insurance, with agents making it quick and straightforward.
Knowledgeable Staff
Agents were frequently described as knowledgeable and helpful, providing tailored recommendations based on individual needs.
Positive Experience
Overall, customers expressed satisfaction with their experiences, highlighting friendly interactions and a welcoming atmosphere.
- SSShamar Smith1 day ago5.0I had the pleasure to speak with Deshawn to get a lower quote for auto insurance. Deshawn was very helpful and was able to get me setup with a monthly premium for half of what I was paying with another insurance company. He was very respectful and explained my new policy as well as letting me know all discounts that were applied. I was extremely satisfied with his services and would highly recommend him and State Farm.
- DHDalton HayesOct 31, 20255.0Had the pleasure of working with Deshawn and he was nothing short of excellent! Super informative and never made you feel like you were asking a bad question. Very easy to talk to and made the process super easy to understand all aspects of every available plan. He also is very easy to speak with and gets to know his potential client - I know State Farm has Jake for commercials but I believe they should have Deshawn lol
- RDRafael DiazOct 29, 20255.0Deshawn was awesome when I signed up! He made everything super easy to understand and got me set up with exactly what I needed. Really friendly, helpful, and easy to talk to—definitely recommend him!
- CECierra EdwardsOct 23, 20255.0I had a great experience getting my insurance quote. Deshawn was patient, explained all my options clearly, and helped me find the best coverage for my needs at a great price compared to what I was paying with the previous insurance company. Outstanding customer service from start to finish.
- BSBill ShepherdOct 17, 20255.0I reviewed my auto, home and umbrella policies with 3 different companies and decided on Deshawn Freeman with State Farm. He is very professional and totally understands your insurance needs and is able to explain it completely. He made sure I have the proper coverages and that I was set up with all the State Farm apps and electronic notices so I can view my policies. Very satisfied with Deshawn.
Frequently Asked Questions About Cindy Shumaker - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.