Customer Care
Customers consistently praised the staff for their kindness, patience, and genuine care for pets, especially those that are anxious or fearful.
Grooming Quality
The grooming services received high marks for quality, with many customers noting their pets looked and felt great after their appointments.
Professionalism
Most reviews highlighted the professionalism of the staff, including their knowledge and ability to handle special grooming needs.
Atmosphere
The business was noted for its clean and welcoming environment, contributing to a positive experience for both pets and their owners.
Communication Issues
A few customers reported negative experiences related to communication and customer service, indicating room for improvement in these areas.