Business Details
About
Hotel
Located in Big Bear Lake,CA, the Chateau Big Bear Boutique Hotel, BW Signature Collection is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Chateau Big Bear Boutique Hotel, BW Signature Collection
42200 MOONRIDGE RD, Big Bear Lake, CA
92315, United States
Hours
Reviews
4.3
1,164 reviews
5 stars
683
4 stars
306
3 stars
95
2 stars
25
1 star
55
What are people saying?
AI-generated from customer reviews
Customer Service
Many guests praised the friendly and helpful staff, particularly highlighting individuals like Sherri and Jeff for their exceptional service.
Cleanliness
Overall, guests found the rooms and facilities to be clean and well-maintained, although some noted specific areas needing attention.
Breakfast Quality
The complimentary breakfast received positive feedback for its variety and quality, with many guests enjoying the fresh options available.
Parking Fees
Several customers expressed dissatisfaction with the unexpected $20 parking fee, feeling it should have been disclosed upfront.
Amenities
Guests appreciated the hotel's amenities, including the pool, jacuzzi, and game room, although some mentioned maintenance issues.
- LBLorie Ball2 days ago5.0Nice, quiet, great amenities on property (restaurant, quiet lounge area). As far as I could tell, you do have to navigate a few stairs, but maybe there is a way around that. Property feels on the older chateau side, but it was really peaceful and just what I needed.
- GDGary DaubenspeckOct 28, 20254.0Was bugged the advertised cost did not include the $20 parking fee up front. So, chose to park off-site, and not pay the additional $20. Would have been nice to know there was a fee before booking. Nice facility and staff was good. Cost was a bargain.
- RMRandy MercerOct 27, 20255.0I have to tell you was going into this blind and found a gem here . Everything about my stay here was amazing . From the front desk all the way through check out and also the complementary breakfast on the way out very tasty. Rooms were amazing and the jets in the jacuzzi tub in the room were top-notch. Will be definitely staying here again . Probably will never stay anywhere else when I go to big bear .
- RPRaudel PerezOct 26, 20255.0We had an amazing birthday weekend celebrating my brother and father! Sherri was incredibly professional and made our stay truly enjoyable. The experience was smooth, relaxing, and memorable from start to finish. I highly recommend this location as a must-stay for anyone visiting Big Bear — we’ll definitely be coming back for future adventures!.
- SHSteve HeltOct 22, 20254.0Hotel & room was nice. Found the toilet chain flapper was broken when we entered the room- we opted to use the Hallway Restrooms during our stay, rather than switching room. We complained about the $20 Parking Fee, but was told it was mandatory. Most hotels in Big Bear do not incur a Parking Fee. We will choose another hotel in the area next time without a Parking Fee.