Chateau Big Bear Boutique Hotel, BW Signature Collection

Reviews

• GD

  Gary Daubenspeck

  5 days ago
  4.0
  Was bugged the advertised cost did not include the $20 parking fee up front. So, chose to park off-site, and not pay the additional $20. Would have been nice to know there was a fee before booking. Nice facility and staff was good. Cost was a bargain.
• RM

  Randy Mercer

  6 days ago
  5.0
  I have to tell you was going into this blind and found a gem here . Everything about my stay here was amazing . From the front desk all the way through check out and also the complementary breakfast on the way out very tasty. Rooms were amazing and the jets in the jacuzzi tub in the room were top-notch. Will be definitely staying here again . Probably will never stay anywhere else when I go to big bear .
• RP

  Raudel Perez

  Oct 26, 2025
  5.0
  We had an amazing birthday weekend celebrating my brother and father! Sherri was incredibly professional and made our stay truly enjoyable. The experience was smooth, relaxing, and memorable from start to finish. I highly recommend this location as a must-stay for anyone visiting Big Bear — we’ll definitely be coming back for future adventures!.
• SH

  Steve Helt

  Oct 22, 2025
  4.0
  Hotel & room was nice. Found the toilet chain flapper was broken when we entered the room- we opted to use the Hallway Restrooms during our stay, rather than switching room. We complained about the $20 Parking Fee, but was told it was mandatory. Most hotels in Big Bear do not incur a Parking Fee. We will choose another hotel in the area next time without a Parking Fee.
• BW

  BRAD WINSTON

  Sep 27, 2025
  3.0
  I have stayed at the Chateau Big Bear several times in my life, and have usually been pretty pleased.  My most recent stay could have been better.  For one, I reached out after my stay about their gym, which is decidedly lacking in equipment.  I actually took the time to share with the manager suggestions on new equipment that could be purchased with a modest budget  (approx. 10k total) that really would convert the gym from a tired old broken down gym, to something nice that guests would actually like to use.  Other than for a new inflatable exercise ball that was purchased (according to their manager), they did nothing.  A bit disappointing.  They advertise they have a fitness center, and can't make a small investment in their gym for their guests to actually deliver on what their advertising?  I then discovered yesterday on my credit card bill a charge for $80 for parking, for my 2 night stay in August.  Apparently the hotel has decided to start charging for parking in their lot, despite the fact that there is tons of free parking all around Big Bear.  When I booked the room on Priceline, there was no mention of a parking charge, and when I checked in, there was no mention.  I was specifically told that my room was prepaid, and that they were swiping my card only for a refundable deposit.  Not cool.  Parking charges and resort fees are what is killing the Las Vegas business currently, as customers don't appreciate additional bait/switch charges for what they believe has already been paid for.  And what's worse-Chateau Big Bear overcharged me for the parking!  According to their manager Sherri, this was an honest mistake made by a new front desk person, where I should've been charged $40 instead of $80.  And to be fair, they did agree to credit me back the full $80....But I'll say when I asked Sherri about the other folks that may have been overcharged for parking and what was being done, what I got back was extremely disappointing.  It was a perturbed response of, "Well, will just have to do a full audit then!"  Guys, if you see you've overcharged a customer, (particularly on a bait/switch charge like parking), you shouldn't just be crediting back those that actually catch the mistake and take the time to call you, but should be happy to make absolutely sure no other customers were unfairly charged.  Sorry for the inconvenience, but that's the deal.  Not cool, and very disappointing.  I'll increase my rating to 5 stars once the parking charges are removed, (i.e. actually included in the room rate advertised, as opposed to some slick up charge at check in), and I receive back a response to my ignored email from the hotel manager that they have made sure no other customers were overcharged by this new front desk person.