Charleys Cheesesteaks

3.9
270 reviews

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
20910 Frederick Rd, Germantown, MD
20876, United States

Hours

Reviews

2.0
59 reviews
5 stars
11
4 stars
2
3 stars
4
2 stars
2
1 star
40
  • BF
    Brenely Flores
    Oct 12, 2025
    1.0
    French fries were not as good as they used to be before. It tastes so oily like if they haven’t changed the oil in a while. Customer service was great tho!
  • WM
    William Moon
    Oct 11, 2025
    1.0
    I went here bc my son wanted a drink and thought we grab a little bit to eat. I was the only one in line and took a few min for any one of the employees to notice me. Then I proceeded to order, I order a chicken cheese steak combo but the sign and what was changed was a different amount. I asked my and all she said was "she didnt put the sign on there", then she just walked off. I asked another staff to see if they had a manager there and she looked at me like she didnt know what I was talking about. The staff is one of the worst I have encountered. If she apologized for the signs not being updated, would have been a different experience. I'd rather starve then to deal with these people again! If you really dont want to work here, then go do something else!
  • TA
    Transportes Alexis
    Sep 12, 2025
    1.0
    Fui a comer a este lugar pero el personal tiene muy mala actitud y muy mal servicio deberían de tener mejor Servicio al cliente 👎👎
  • JF
    Joshua Fleming
    Sep 3, 2025
    1.0
    WASTE OF TIME AND MONEY. FOOD ABSOLUTELY DISGUSTING. BREAD NOT TOASTED AND WAS OLD. PEPPERS AND ONIONS ON CHEESE STEAK WERE RAW AND TASTED BAD. THIS IS NOT HOW CHERLEYS USUALLY TASTES. FRIES WERE SOGGY BUT VERY HOT FELT MICROWAVED. WISH I COULD GET A REFUND OR SOMETHING, THIS RUINED MY EVENING.
  • SR
    Sun Rays
    Aug 22, 2025
    1.0
    The food was all old and not fresh, their service was terrible because there was flies and no ketchup for the fries😒.