On August 13, I made a purchase at Charlay’s Cheese Steaks. Before placing my order, I confirmed with the cashier that I wanted a chicken cheesesteak with lettuce, bell pepper, mushroom, onion, and light mayonnaise. I also ordered six boneless wings, lemon pepper flavor, with a side of Buffalo sauce.
When I received my order, the wings were overcooked and extremely hard to eat. My sandwich was missing the bell pepper, mushroom, and onion; it only contained lettuce, chicken, cheese, and an excessive amount of mayonnaise.
On August 21, the owner, Sylvia, claimed that she reviewed the CCTV footage and confirmed that the cooks had included the requested toppings on the sandwich. However, the footage and screenshots she provided are of poor quality and blurry. Upon reviewing them, I do not see any evidence of the bell pepper, mushroom, or onion being added to the sandwich.
This situation reflects a misrepresentation of my order and raises concerns about food quality and honesty in handling customer complaints.