Charleys Cheesesteaks

Reviews

• AC

  Athena Carmichael

  Sep 1, 2025
  1.0
  I had recently placed a mobile order. I had ordered the boneless wings combo. I get to Charley’s to pick up my order, the gentleman says that they have no wings at this location. He said that this is the menu and he pointed to the in store menu. He made it clear that I can see it on my phone that there is wings, but they just do not at that location. He then proceeded to say he can make the wings for me this one time. Since I didn’t know I told him I appreciated it. He said if I wanted wings there is Popeyes right next to them. The attitude and demeanor of this Charley’s with all employees including this gentleman is not it. It’s not my fault that the app is not updated. I was also thrown off by the gentleman saying they have no wings at that location, but clearly made wings. Customer service can be a little better
• TT

  Thomas

  Jun 17, 2025
  1.0
  Quite possibly the worst Charley's in the whole state. I mean, it's in a mall, so I can't discredit it too much. But man, my expectations are blown away by how poor of an experience I can have EVERY time I go here. Consistently terrible, it's like they're actively trying to do it. Just look at the receipt: no phone number, and the address goes to no where. You can't even contact them to tell them how bad of a job they're doing. The bread is crumby, and no one can fold a sandwich without it falling apart. Noemi doesn't have ears, can't take an order and cannot manage basic customer needs. Do yourself a service and NEVER go here.
• LL

  lil

  May 13, 2025
  1.0
  Management is rude and unable to provide adequate customer service. When I reminded them I had requested Mayo the older Hispanic gentlemen placed it with his hand and gave it back.i have never received such service and he refused to give any information and said even if you call I'll answer.