Charleys Cheesesteaks

Reviews

• BC

  Brittney Carlisle

  5 days ago
  1.0
  The people that work here are completely incompetent and rude. My kids love charlies and I always end up getting got by this location. Horrible service. Unprofessional staff and managers that's hide out in the back. Any extra issues that may rise they roll their eyes and don't deal with anything. Absolutely worthless
• MJ

  Marlena James

  Aug 23, 2025
  1.0
  I wish I could give this place a zero star. That lady in the front Paulette is so disgustingly rude, downright disrespectful. I waited almost 30 minutes for a 6 wing combo and it was burnt I asked for a replacement or a refund “Paulette the manager” as she referred to herself insulted me, belittled me she didn’t want to replace the food and refused to refund my order because I used Apple Pay on my phone instead of a physical card. Also since there was nothing wrong with my drink she would only be able to do a partial refund.I didn’t have my card on me hence why I used tap to pay. She proceeds to tell me that reading was fundamental and that I should know she couldn’t process my refund without the physical card. How are you a manger with no customer service skills? How can that be the face of your establishment? This was a horrible experience from the disgusting burnt food to Paulette the manager.
• KT

  Kathy Theis

  Jul 22, 2025
  1.0
  This location deserves 0 stars. I went today and I had to wait 40min for my order. First I waited a long time just for them to take my order. There was only one person and then after like 20min another person arrived. And then they didn’t even seem with the urge to move a little faster, even though there was a long line and people waiting. I honestly don’t recommend to go there if you are at your lunch time. You’ll be there almost until your lunch time is done if you decide to get food there. Terrible service
• CF

  Christine Fantauzzi

  May 8, 2025
  1.0
  I came here to say waiting to get a meal when an employee from your Broward location named shakayla is very disrespectful cursing ppl out and the whole Broward employees from Charles thought it was funny wanna laugh and all be disrespectful. Asked for a manager and waited and the manager came to speak and allowed her employee to continue being disrespectful
• AR

  Arisbeth Ramirez

  May 4, 2025
  1.0
  Marsha was rude, I understand it’s busy but as a manager you need to learn how to kept a professional/ positive composure. she misheard when I asked for something else it’s loud I understand but the way she handled it wasn’t polite at all.