Charleys Cheesesteaks

Reviews

• NV

  Nelson Vasquez

  Oct 16, 2025
  1.0
  Absolutely disgusted and disappointed with my experience at Charleys in Potomac Mills Mall (Woodbridge, VA). I ordered a 10-piece bone-in wings, and they gave me 10 boneless “wings” instead, but that wasn’t even the worst part. When I started eating them, I bit into one and realized the chicken was RAW on the inside. Not slightly undercooked, completely raw, pink and slimy, like it never even touched the fryer properly. Only the outside was cooked, and the inside was 100% raw. That’s not just gross, that’s a serious health hazard. I could have gotten food poisoning from that. I went back to the counter to let them know, and instead of apologizing or trying to fix the situation, the manager was rude and disrespectful. No accountability, no concern , just attitude like I was the problem for bringing it up. I’ve eaten at other Charleys before and never had an issue, but this location is a total embarrassment. If they can’t even make sure the chicken is cooked, they shouldn’t be serving food at all. I’ll never eat here again, and I seriously hope corporate looks into this location before someone gets sick.
• JJ

  Jr

  Oct 6, 2025
  2.0
  I typically really enjoy charley’s cheesesteaks but this location is the worst. Don’t bother doing a mobile order at this location the workers will just stare at you and offer no help, why do you have a sign saying pick up mobile orders here but the employees don’t offer any help? They will just stare at you then go about their business without saying a word while your food sits behind them going cold.There’s a male employee who’s also pretty rude and dismissive as well.Good food but not worth the hassle when there’s others places to eat in the food court. Maybe remove the sign if your employees can’t follow it.
• SF

  Silvia Fuentes

  Oct 3, 2025
  1.0
  Hoy fui por una limonada de fresas y estava muy mala y fui a decirle a unas de las q estan preparando los sanwis y me contesto bien repupnande por favor capaciten a sus empleados en atencion al cliente porque no es a pedir que fui fue a comprar y gracias. A la cajera ella es bien amable y me resolvio esa nina delen clases de educacion
• RL

  Rhonda Lee

  Aug 18, 2025
  1.0
  I'd give zero stars if I could. Literally waited 30 minutes for my food for it to be wrong. Another 10 minutes for the right one, there was more bread than anything! Customer service is terrible, they ignore anything you ask of!
• RS

  Robert Smith

  Aug 16, 2025
  4.0
  Its charleys ... its in the mall. Mall sucks but Charleys is amazing. I will say they're getting expensive idk if it's tariffs or just prices all around are going up but for 2 people I basically spent 40 bucks on 2 subs and 2 fries.