Charleys Cheesesteaks

Reviews

• LS

  L Smith

  1 day ago
  2.0
  I always get fries that are old and sitting under a heat lamp. By the time I get down the street, they are cold. I have complained to Yesenia about it and she says their fries are never cold. They dropped fresh fries this time, so I was happy. The fries were only down for about 30 seconds; which means they were previously fried. They tasted awful and were not soft in the center like fresh fries. They were crispy and dark and they gave me a smaller serving than usual. I didn’t eat them, so that was okay. There was a time when fries at Charley’s were made to order and that was something that set them apart. I miss the Richmond Mall location. That owner cared about the quality of the food he served. Their employees greeted customers warmly and with a smile. I go to Charley’s about once a week, but I will take a break from this location. I live down the street, but I receive better quality food and service at the North Randall location lately. Then, the guy put my sandwich in the bag and it wasn’t lying flat. The result is in the photo I attached. Everything slid off my sandwich and had to be put back on. The cheese was sticking to the box. I won’t be back. Enough is enough. They don’t value me as a customer.
• RR

  Raegan

  6 days ago
  5.0
  food was great. jessie had great customer service. very friendly
• SP

  Shannon Proctor

  Aug 10, 2025
  5.0
  Great customer service great food
• KS

  Kennesha Slaughter

  Aug 8, 2025
  5.0
  Greater when I walked in great customer service everything was fresh hot and very flavorful I will be back thank you guys so much !!!!!
• BS

  Briana Smith

  Jul 30, 2025
  5.0
  They have the best customer service and my food is always fresh! My favorite is the chicken Philly and the cheese fries