The cook at Menlo Park Mall was very unkind and nasty. I didn’t know rolls are automatically toasted. When stating I didn’t want toasted rolls he became very irate. The team followed suite. My lasting impression of Charley’s is unprofessional, sloppy and quite indecorous. For this reason, I will not return or refer this restaurant to anyone.
AH
Antonio “All about the sticks” H
Sep 26, 2025
1.0
Worse than grade school lunch. Cold fries, Cold and overly breaded chicken. And the cheese sauce was gelatin.
Disturbing.
MM
MN
Sep 21, 2025
2.0
The sandwich was great but the fries tasted moldy.
NF
Nodasia Fisher
Aug 20, 2025
1.0
Came here today at 23 weeks expecting .. excited to eat at my favorite diner ! I use to work here , was my very first job . But was met with a very rude and belligerent man named Victor behind the register. I ordered my usual order of a pep cheesesteak w bbq sauce cooked in . I stood and watched my meal being prepared , and noticed the cook didnt add my bbq sauce . I asked for him to please add it and the toppings station girl told me to tell victor . I went back to the front and explained to him that my order was incorrect and with a mean attitude and no remorse or care he automatically suggested a refund without even being willing to fix my order . He is rude and in all my times of coming to Charlie's I have never dealt with such arrogance !